Advisor, Customer Care Systems

Enbridge; United States; Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits program

Paid maternity and parental leave

Retirement savings plans with company股

Paid time off and holidays

Employee and Family Assistance Program

Wellness Program

FlexWork hybrid option

Job summary

Enbridge is seeking a Project Manager to bridge Customer Care and TIS, driving cross-functional initiatives and delivering clear project status reports.

You will organize meetings, keep project tools updated, prioritize requests, and align work with the Customer Care roadmap while traveling in North America as needed. This full-time role requires strong communication and analytical skills to translate needs into defined initiatives with value.

Qualifications

• Related university degree or 4+ years of directly related experience, or equivalent combination of formal education, certification, and experience
• Bachelor's degree in Business, IT or related field
• Excellent communication, stakeholder engagement, and conflict resolution abilities.
• Strong analytical skills to assess, structure, and prioritize competing business requests with varying levels of maturity and clarity
• Proven ability to translate operational needs into cleary defined initiatives, including scope, value, dependencies, and risk
• Skilled in facilitating planning, prioritization, and alignment discussions with managers and senior leaders.
• Effective written and verbal communication skills
• Proven ability to manage cross-functional projects and drive strategic initiatives.
• Willingness and ability to travel within North America as required.

Responsibilities

• Coordinate and facilitate cross functional discussions
• Organize, attend, and participate in internal and external partner meetings
• Ensure project management tools are updated and current
• Track and prioritize project and enhancement requests
• Align requests to Customer Care roadmap
• Ensure readiness and clarity of needs before work begins
• Make and send reports as needed

Skills

Communication

Stakeholder management

Conflict resolution

Analytical skills

Planning and prioritization

Cross-functional collaboration

Education

Bachelor's degree in Business or IT

Tools

Project management tools

Job description

Posting End Date: November 06, 2026

Employee Type: Regular-Full time

Union/Non: This is a non-union position

Serve as a contact between Customer Care teams and TIS. Support the project team in prioritizing projects and tasks. Provide reporting to management teams on status of projects and deliverables.

What You Will Do:

• Provide clear reporting and deliverables on a variety of projects
• Coordinate and facilitate cross functional discussions
• Organize, attend, and participate in internal and external partner meetings
• Ensure project management tools are updated and current
• Track and prioritize project and enhancement requests
• Align requests to Customer Care roadmap
• Ensure readiness and clarity of needs before work begins
• Make and send reports as needed

Who You Are:

Required:

• Related university degree or 4+ years of directly related experience, or equivalent combination of formal education, certification, and experience
• Bachelor's degree in Business, IT or related field
• Excellent communication, stakeholder engagement, and conflict resolution abilities.
• Strong analytical skills to assess, structure, and prioritize competing business requests with varying levels of maturity and clarity
• Proven ability to translate operational needs into cleary defined initiatives, including scope, value, dependencies, and risk
• Skilled in facilitating planning, prioritization, and alignment discussions with managers and senior leaders.
• Effective written and verbal communication skills
• Proven ability to manage cross-functional projects and drive strategic initiatives.
• Willingness and ability to travel within North America as required.

Preferred:

• Experience with Agile and Waterfall methodologies
• Experience working in a regulated utility or energy sector
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Working Conditions:

This role is office-based with limited physical activity. Travel required 25% of the time.

Physical Requirements (Include but are not limited to):

Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both field & office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

Base Salary:

Base salary ranges from $80,000 - $90,000 USD for US locations based upon candidate's experience, skills, and internal equity. Applicable compensation policies and guidelines apply to internal candidates.

Benefits:

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option. #LI-Hybrid

Enbridge is committed to using AI responsibly. AI may assist with certain recruiting activities, but it is not used to make employment decisions. All employment decisions are made by people.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous