Advisor, Account Coordinator

Coca-Cola; United States; Remote; USD 65,000 - 78,000; Full time

Job summary

The Coca-Cola Company is hiring for an Advisor, Account Coordinator based at our Atlanta corporate office. You will serve as the primary contact for Foodservice customers, coordinating beverage equipment installations, changes, and removals while working with national service teams and suppliers.

You will manage orders, troubleshoot issues, and ensure timely delivery, installation, and accurate scheduling. Strong organizational and communication skills are essential for success in this hybrid

Qualifications

• High school diploma or GED required; degree preferred.
• Experience in customer-facing roles and service coordination.
• Familiarity with beverage equipment is a plus.

Responsibilities

• Serve as main contact for Foodservice customers for installations and changes.
• Schedule service activities and ensure timing aligns with expectations.
• Process orders through SAP and other systems; resolve inquiries.
• Collaborate with Sales, Operations, and Supply Chain teams.
• Provide phone troubleshooting for equipment and outages.

Skills

Customer Account Coordination

Equipment Service Scheduling

Vendor & Distributor Collaboration

Technical Troubleshooting

CRM & SAP Knowledge

Communication Skills

Project Management

Education

High school diploma

Undergraduate degree pref.

Tools

SAP

Microsoft Office

SharePoint

Teams

Job description

Job Description Summary: At The Coca-Cola Company, we’re transforming into a consumer‑centric total beverage organization built on trust, service, and innovation. The Advisor, Account Coordinator role is based in Atlanta, Georgia, and includes on‑site responsibilities at our corporate office as required by leadership. This position serves as a key point of contact for Foodservice customers, coordinating beverage equipment installations, replacements, flavor changes, and removals while working closely with national service teams and suppliers. The role embodies Coca-Cola’s commitment to operational excellence and customer satisfaction by blending coordination, communication, and technical problem‑solving. The ideal candidate possesses strong organizational skills, technical understanding of beverage equipment, and a genuine passion for helping customers succeed. You’ll thrive in this role by ensuring smooth execution of service requests while cultivating partnerships that reinforce Coca-Cola’s leadership in reliability and service quality.

What You’ll Do for Us

Customer Account Coordination

Serve as the main contact for Foodservice customers, managing new equipment installations, flavor changes, removals, and replacements. Schedule and monitor service activities across Coca-Cola systems, ensuring timing and quality align with customer expectations. Confirm service details and follow‑ups to maintain proactive communication and operational accuracy for every project.

Order Management & Service Support

Process orders for equipment, parts, or buy‑backs through Coca-Cola information systems (SAP and other platforms). Research and resolve customer inquiries and technical issues using available data, systems, and supplier contacts. Expedite priority orders and coordinate with distributors and vendors to guarantee timely delivery and installation outcomes.

Partnership & Collaboration

Build strong relationships with customers, distributors, and internal teams—including Sales, Operations, and Supply Chain. Collaborate with service providers and installers to improve efficiency and ensure alignment across service goals and performance requirements. Support communication between departments to achieve accurate scheduling and optimal resource use.

Technical Problem Solving & Troubleshooting

Provide phone troubleshooting support for beverage dispensing and vending equipment to minimize downtime and service costs. Recommend process adjustments and improvement opportunities based on recurring service or logistical challenges.

Hybrid & On‑Site Responsibilities

Fulfill on‑site responsibilities at Coca-Cola’s Atlanta corporate office as required by leadership, supporting team collaboration, project planning, and strategic coordination sessions. Maintain flexibility for in‑person meetings or operational projects while balancing day‑to‑day remote or digital work.

Requirements & Qualifications

Education:

High school diploma or GED required; undergraduate degree in Business Administration, Logistics, Supply Chain, or related discipline preferred.

Experience:

Minimum 2 years in a customer‑facing, call center, or account support role. Experience coordinating beverage equipment installations or service activities preferred. Familiarity with distributor operations, supplier fulfillment, and customer account management.

Knowledge & Skills:

Proficiency in SAP, Microsoft Office Suite (Excel, Word, SharePoint, Teams) and related systems for service and order tracking. Understanding of beverage dispensing and installation principles, including power, water, and space requirements. Ability to manage administrative priorities and service details accurately under fast‑paced conditions. Excellent verbal and written communication skills; strong relationship‑building with internal and external stakeholders. Effective time management, problem solving, and adaptability.

Skills & Capabilities

• Customer Account Coordination and Support
• Equipment Service and Installation Scheduling
• Distributor and Supplier Collaboration
• Technical Troubleshooting and Issue Resolution
• CRM and Digital Systems Proficiency (SAP, SharePoint)
• Order Accuracy and Operational Execution
• Stakeholder Communication and Problem Solving
• Project Management and Prioritization
• Process Efficiency and Continuous Improvement
• Hybrid and On‑Site Team Collaboration

Location(s)

United States of America

Skills:

Pay Range: United States: 64,700 - 77,600 USD Base pay offered may vary depending on geography, job-related knowledge, skills, and experience.

Annual Incentive Reference Value Percentage:

7.5 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

We collect your personal information as part of a job application or offer of employment in accordance with industry standards and best practices and in compliance with applicable privacy laws.

The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we’re making an impact. As a global organization, we seek opportunities to embrace and champion progress. Our careers span across functions and are globally connected to give you an unmatched career experience. We’re glad you’ve chosen to explore your next career opportunity with The Coca-Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive.

The Coca-Cola global business system is composed of The Coca-Cola Company (TCCC), its subsidiaries and 225 bottling partners around the world. Search jobs throughout our system.