Advertising & Sales Operations Specialist

Indianapolis Business Journal; Indianapolis (IN); Presencial; USD 55.000 - 82.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation package

Performance bonuses

Medical/dental/vision insurance

401K plan

Paid time off and holidays

Descripción de la vacante

Indianapolis Business Journal is seeking an Advertising & Sales Operations Specialist in Indianapolis to optimize order management, trafficking, and reporting for our advertising and sales teams.

You will coordinate with multiple departments to ensure timely execution of campaigns, maintain CRM accuracy, and deliver client-facing insights and revenue analysis. A proactive, organized professional thrives in a fast-paced media environment.

Formación

• Strong technical aptitude with CRM or sales management tools and Excel.
• Ability to manage multiple tasks in a fast-paced environment.
• Proactive, solutions-oriented team player who anticipates needs and addresses issues.
• Understanding of marketing fundamentals and ability to interpret digital metrics.

Responsabilidades

• Manage and traffic 75+ digital campaigns; support print/TV/radio/podcasts; coordinate with sales/production.
• Monitor delivery, identify discrepancies, and coordinate timely resolution with internal teams.
• Compile monthly client reports, analyze metrics, and identify actionable insights.
• Maintain CRM accuracy; assist with advertising order processing and inventory management.
• Maintain master account list; process claims and manage sales routing.
• Prepare weekly sales reports, revenue projections, monthly digital product reporting and budgeting.
• Track client trade agreements, usage, balances, and fulfillment of contracts.
• Assist the Director of Advertising and Sales with analysis, leadership reporting, budgeting, and priorities.
• Develop advertising sales and marketing presentations and maintain promotional materials.
• Identify process gaps, troubleshoot issues, and propose improvements proactively.
• Participate in weekly sales meetings and provide responsive operational support.

Conocimientos

CRM experience

Excel proficiency

Educación

Associate degree or higher

Herramientas

HubSpot

Salesforce

Mag Manager

Descripción del empleo

Job Description

The Advertising & Sales Operations Specialist is responsible for executing, coordinating, and improving the operational processes that support IBJ Media's advertising and sales teams. This role ensures accurate order management, effective advertising fulfillment, reliable reporting, and proactive resolution of operational issues. This role reports directly to the IBJ Media Director of Advertising and Sales.

Job Description

The Advertising & Sales Operations Specialist is responsible for executing, coordinating, and improving the operational processes that support IBJ Media's advertising and sales teams. This role ensures accurate order management, effective advertising fulfillment, reliable reporting, and proactive resolution of operational issues. This role reports directly to the IBJ Media Director of Advertising and Sales.

Responsibilities

Advertising Fulfillment

• Primarily responsible for managing and trafficking 75+ digital advertising campaigns, ensuring accurate scheduling, execution, and delivery. Provide support for trafficking and fulfillment of other advertising products, including print, TV, radio, and podcasts, as needed. Coordinate with sales, production, and other departments to ensure timely and accurate execution.

Advertising audits

• Monitor advertising delivery, identify discrepancies, respond to audit findings, and coordinate timely resolution with internal teams.

Client campaign reporting and analysis

• Compile monthly client-facing campaign performance reports, analyze results and advertising metrics, and identify actionable insights.

CRM administration

• Maintain system accuracy; assist with advertising order processing, inventory management, product setup, and troubleshooting.

Account allocation

• Maintain the master account list, process account claims, and manage sales routing.

Sales and revenue reporting

• Prepare weekly sales reports across IBJ Media divisions, revenue projections, monthly digital product reporting, and budget tracking.

Trade management

• Track client trade agreements, usage, balances, and fulfillment of contractual commitments.

Director support

• Assist the Director of Advertising and Sales with sales analysis, leadership reporting, annual and sales-representative budgeting, department priorities, and operational initiatives.

Sales enablement

• Develop advertising sales and marketing presentations and maintain current promotional and sales materials.

Operational improvement

• Proactively anticipate needs, identify process gaps, troubleshoot issues, and recommend improvements rather than waiting for problems to elevate.

Team collaboration

• Participate in weekly sales meetings and provide responsive operational support to sales representatives.

Requirements

• Strong technical aptitude and hands-on experience with CRM or sales management tools, Mag Manager or comparable order-management systems (HubSpot, Salesforce..etc) and Microsoft Office (especially Excel).
• Ability to be adaptable, flexible, and to handle multiple tasks simultaneously while remaining highly organized in a fast-paced environment.
• A proactive, solutions-oriented team player who anticipates needs, takes initiative, and addresses issues before they escalate.
• Understand marketing fundamentals and be able to interpret digital advertising metrics and campaign analytics to evaluate performance.

Education/Experience

• Associates degree or higher
• Prior experience in advertising operations, sales operations, or related administrative support is a plus.

Benefits

• Competitive compensation package based on experience
• Opportunity to qualify for team-based performance bonuses.
• Medical/dental/vision insurance
• 401K plan
• Paid time off and paid holidays

About IBJ Media

IBJ Media is a locally owned business news organization and the parent company of Indianapolis Business Journal, Inside Indiana Business, Indiana Lawyer, and IBJ Media Content Studio. We connect with Indiana’s business decision makers through digital platforms, custom content, and traditional media including print, TV, podcasts and radio.

Website: https://www.ibjmedia.com

Contact Information

Contact: Laurinda Swank

Email: [e-mail]

Phone: [phone]

Address: 1 Monument Circle, Suite 300, Indianapolis, IN, 46204