Advertising Ops & Revenue Insights Specialist

Crain Communications; Wisconsin; Hybrid; USD 60,000 - 75,000; Full time

Job summary

Crain Communications is seeking an Advertising Operations Specialist to partner with Sales and cross-functional teams to prioritize work, resolve operational challenges, and provide analytics that inform client opportunities.

You will own reporting processes, dashboards, and documentation, while advocating process improvements across Revenue Operations; the role emphasizes data-driven decision making and scalable growth.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in advertising operations, digital media, marketing operations, business operations, or project coordination.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Analytical mindset with the ability to interpret operational data and identify trends.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and Google Workspace.
• Interest in advertising technology, digital publishing, and operational excellence.
• Desire to learn technical systems and build expertise across Revenue Operations.

Responsibilities

• Serve as a primary operational partner for Sales, Finance, Product, Marketing Automation, fulfillment teams and technology vendors by evaluating business needs and coordinating successful execution of advertising initiatives.
• Provide data and insights for sales specific to inventory availability, campaign execution, fulfillment capabilities, and reporting to support client opportunities and enable efficient go-to-market execution.
• Own the Revenue Operations support queue by assessing priorities, coordinating cross-functional resources, and driving timely issue resolution.
• Develop, maintain and improve departmental documentation, standard operating procedures, workflow documentation, and knowledge resources.
• Support quality assurance, troubleshooting, testing, and operational readiness for new products, technologies, and system enhancements.
• Collaborate with cross-functional teams on strategic projects, product launches, system implementations, and process improvement initiatives.

Skills

Analytical mindset

Attention to detail

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Google Workspace

Jira

SharePoint

Workflow documentation

PowerPoint

Google Ad Manager

Naviga

Digital advertising concepts

Project coordination tools

Job description

Crain Communications is seeking an Advertising Operations Specialist to partner with Sales and cross-functional teams to prioritize work, resolve operational challenges, and provide analytics that inform client opportunities.

You will own reporting processes, dashboards, and documentation, while advocating process improvements across Revenue Operations; the role emphasizes data-driven decision making and scalable growth.