Adventureland Park - Food & Beverage Intern (Training)

Story Land; Altoona (IA); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Adventureland Park is seeking a Food & Beverage Intern (Training) to support daily F&B operations and leadership development. The role offers exposure to supervisory duties, staff training, and guest service excellence within a high-activity amusement park environment.

Ideal candidates are recent graduates or undergraduates in Hospitality or Business, with English proficiency and a willingness to work flexible hours including weekends and holidays. Office and park settings combined.

Qualifications

• Recent graduate or current student in Hospitality, Business, or related field.
• 1+ years of work experience preferred, related to role.

Responsabilités

• Supervise daily F&B operations and assist with department tasks.
• Lead by example and mentor assigned hosts.
• Assist with scheduling, timekeeping, and attendance records.
• Help ensure compliance with labor and safety regulations.
• Train and develop onboarding materials and procedures.
• Handle guest concerns with a positive, professional approach.

Connaissances

Hospitality

Customer Service

Team Leadership

Formation

Bachelor's in Hospitality or related

Outils

Excel

Word

PowerPoint

Description du poste

## Adventureland Park - Food & Beverage Intern (Training)Apply: Adventureland, 3200 Adventureland drive, Altoona, IA 50009, United States of America: Posted Today: JR107898Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: *Bringing Families Closer Together by Creating Memories Worth Repeating*. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.If you want to learn operations, people skills, and business leadership, this is the opportunity for you! This position offers the most unique, fun yet demanding, and rewarding atmosphere in which a student could spend their summer. This is a position that will assist department managers in all aspects of operations within the Food & Beverage (F&B) department of an amusement park, particularly related to daily administration and managing the host life cycle. The student will have the opportunity to develop and extend leadership, communication, and management skills through extensive contact with department heads, supervisors, hosts, and guests. This position involves quickly developing the experience, competence, and confidence to oversee the entire department. It is difficult to describe all the challenges that the student will solve during the summer and all the benefits from which they will derive. Every student that has served as an intern has experienced both tremendous personal and professional growth.**We are currently looking for a:**Adventureland Park - Food & Beverage Intern (Training)**Roles & Responsibilities:****Supervisory Duties:** * Supervise the daily operations of the F&B team and any other assigned departments* Lead by example, attitude, and as a representation of Adventureland's core values* Act as an approachable mentor and coach to all assigned hosts* Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed* Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.* Ensure that all required meal and other breaks are being given in accordance with Iowa law* Assist with team scheduling, timekeeping, and tip allocation activities **Departmental Duties:** * Participate in all aspects of food preparation and sales during peak times* Lead and complete special projects to improve host training, satisfaction, and retention* Document completed training and certifications received across multiple system platforms* Develop and implement operational-level training documentation and policies* Work with supervisors to identify individuals for remedial training* Develop tools, techniques, and methods to provide effective training to new and existing F&B hosts* Utilize Workday software to conduct daily onboarding and HR documentation* Ensure regulatory compliance and process enforcement, including Labor Department regulations and maintaining all food safety practices* Work directly with managers and department heads to accomplish tasks* Collaborate with supervisors and department managers to identify staffing or training needs* Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.* Participate in social activities with international college students* All other duties as assigned by leadership **Education and Experience:** * Recent graduate or at least 2+ years undergraduate study in Hospitality, Business Management, Human Resources Management, Event Management, or a related major.* 1+ years of previous work experience, preferably in a related role **Language:** Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. **Requirements:** * Must be at least 18 years of age to comply with Iowa Child Labor Laws* Ability to work flexible schedule, including evenings, weekends, and holidays, open to close* Ability to lead and motivate assigned teams of hosts* Must be able to roll-up sleeves and assist with all F&B-related positions to ensure continuous and successful operation* Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner* Ability to handle private and confidential information with highest discretion* Must remain focused on compliance with all state and local F&B safety regulations* Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.* Ability to follow direction, multi-task, and work as part of a team as well as independently* Must possess strong written and verbal communication skills* Must possess strong attention to detail and problem-solving abilities* Must be proficient in Microsoft Excel, Word, and Power Point.* Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferred **Physical Requirements:** * Ability to stand, walk, and remain on feet for majority of the workday* Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders* Ability to remain sedentary for extended periods of time, while using a computer or POS equipment* Ability to withstand heat and humidity from the food preparation equipment* Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more **Working Conditions:** * This role will be based in both an office setting as well as other indoor and outdoor park locations* Subject to frequent interruptions and requests that may require reprioritization of activities* Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions* Subject to high noise levels, flashing lights, and heavily populated environments* May be required to participate in onsite and offsite special events