Adventureland Park 2027 - Retail Host (Ages 18+)

0911 Festival Fun Parks, LLC; Adventureland (CA); Sur place; USD 17 000 - 21 000; Temps partiel

Résumé du poste

Adventureland Park is hiring for a Retail Host to welcome guests, answer questions, and help them find souvenirs across park locations. The role emphasizes friendly service, knowledge of merchandise, and promotion of current sales.

You will process transactions at the POS, maintain neat displays, and support inventory control. Ideal candidates read, speak English fluently, and communicate well with guests; Spanish or other languages are a plus.

Qualifications

• No formal education required; however, prior retail or customer service experience is a plus.
• Able to read, write, and speak fluent English; additional languages are a plus.
• Strong communication and teamwork skills; comfortable with standing for long periods.

Responsabilités

• Welcome and greet all guests with a smile as they enter retail locations.
• Initiate conversations with guests and assist with questions regarding merchandise or souvenirs.
• Maintain knowledge of available merchandise and current sales/promotions.
• Operate POS equipment to finalize purchases accurately.
• Ensure merchandise is stocked, organized, and presentable for guests.
• Support inventory control and assist with restocking as needed.
• Adhere to uniform policies and safety guidelines, and handle customer concerns professionally.

Connaissances

Customer service

POS experience

Communication

Multilingual (English/Spanish)

Formation

No education required

Outils

POS systems

Description du poste

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality-the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops.

The outgoing and service-oriented Retail Host provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience.

We are currently looking for a:

Adventureland Park 2027 - Retail Host (Ages 18+)

Roles & Responsibilities

• Welcome and greet all guests with a smile as they enter retail locations
• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
• Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products
• Maintain knowledge of current sales and promotions; promote these events to prospective guests
• Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling
• Resolve guest concerns in a courteous and prompt manner
• Operate all POS equipment accurately to finalize all purchases
• Ensure merchandise is well stocked, organized, and presentable for our guests
• Ensure the retail locations are clean and safe for our guests
• Refold or rehang clothing items as necessary
• Assist managers and supervisors with monitoring inventory control methods
• Process and return damaged merchandise in accordance with company policies
• Operate mobile retail carts, when applicable
• Rotate food and beverage products according to department standards and in compliance with health code regulations
• Safely and properly use a step ladder to reach higher shelving
• Remain vigilant for possible theft from guests or other employees
• Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties assigned by leadership

Education & Experience

• No education required
• Previous retail experience is helpful but not required

Language

• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 16 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to use a step ladder in a safe and proper manner
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Working Conditions

• This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Some exposure to dust and chemical cleaning agents

Working at Adventureland is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Adventureland employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Team member benef