Adventure Guide: Lead Aerial Park Experiences

Ramblewild; Williamstown (MA); On-site; USD 23,000 - 27,000; Full time

Job summary

Ramblewild is hiring Adventure Guides in the Berkshires. You will lead guests through the aerial park, from check-in to course completion, with safety briefings and gear fittings handled on site. The role emphasizes clear communication, teamwork and delivering a fun, inclusive outdoor experience.

Ideal candidates bring outdoor recreation or ropes course experience, comfort at height, and strong customer service skills. First aid/CPR and a valid driver’s license are required.

Qualifications

• Experience in outdoor recreation, guiding, or ropes course facilitation.
• Comfort working at heights and in all weather conditions.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work with a wide range of guests (ages, experience levels, background).
• Physical stamina for lifting, climbing, and long days outdoors.
• Familiarity with rope systems or technical rigging (preferred).
• Retail, hospitality, or customer service experience (a plus).
• Basic computer and phone skills.

Responsibilities

• Lead small and large groups through the full aerial park experience, from check-in to course completion.
• Provide safety briefings, equipment fitting, and orientation before guests climb.
• Demonstrate proper use of gear and guide guests through course elements.
• Offer instruction and support while guests are on the course.
• Monitor activity to ensure guest safety.
• Perform technical rescues and administer first aid if needed.
• Help create a fun, safe, and inclusive environment for all guests.
• Uphold Ramblewild’s safety-first culture and high standards of professionalism.

Skills

Outdoor experience

Interpersonal skills

Customer service

Physical stamina

Working with diverse guests

Education

High school diploma or GED

Job description

Ramblewild is hiring Adventure Guides in the Berkshires. You will lead guests through the aerial park, from check-in to course completion, with safety briefings and gear fittings handled on site. The role emphasizes clear communication, teamwork and delivering a fun, inclusive outdoor experience.

Ideal candidates bring outdoor recreation or ropes course experience, comfort at height, and strong customer service skills. First aid/CPR and a valid driver’s license are required.