Adventure Guest Experience Specialist

Mount Hermon Associationorporated; Mount Hermon (CA); On-site; USD 25,000 - 29,000; Part time

Job summary

Mount Hermon Adventures seeks a part-time Adventure Customer Service Specialist to be the first point of contact for guest inquiries and arrival, handling bookings and retail tasks in a welcoming, professional environment.

The role emphasizes guest services, billing accuracy, and teamwork within a Christian community setting at Mount Hermon Adventures Center in Mount Hermon, CA. Bilingual English/Spanish preferred; HS diploma required.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide consistent, timely, and professional interactions with Mount Hermon Adventures guests throughout the booking process.
• Answer phone calls, emails, and in-person requests professionally and knowledgeably.
• Receive, protect, and deposit all cash, checks, credit cards, and personal information securely.
• Understand and utilize all office reports and forms.
• Keep adequate supplies of forms, brochures, and other needed materials on hand.
• Deliver excellent customer service by connecting with the guests and anticipating their needs.
• Perform merchandising duties: folding, hanging, and displaying products; restock as needed.
• Maintain a clean and well-organized front office area and back-stock area.
• Alert Adventure Customer Service Lead if merchandise is damaged or out of stock.
• Other duties as assigned.

Skills

Customer service

Multitasking

Interpersonal skills

Spanish & English

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Gmail

Reservations software

Job description

Mount Hermon Adventures seeks a part-time Adventure Customer Service Specialist to be the first point of contact for guest inquiries and arrival, handling bookings and retail tasks in a welcoming, professional environment.

The role emphasizes guest services, billing accuracy, and teamwork within a Christian community setting at Mount Hermon Adventures Center in Mount Hermon, CA. Bilingual English/Spanish preferred; HS diploma required.