Advancement Systems Manager

Socket.dev; Portland (OR); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Vacation & Health Leave

Retirement Benefits

Medical, Dental, & Vision Insurance

Life Insurance

Disability Insurance

Family Leave

Job summary

CAP Northwest, part of Cascade AIDS Project, is hiring an Advancement Systems Manager to lead Salesforce and the fundraising tech stack. The role drives donor management, reporting, and workflows, partnering with the Advancement team to optimize systems across giving, events, and campaigns.

The position requires extensive nonprofit fundraising knowledge and advanced technical Salesforce expertise, with hybrid work from the Portland Davis Street office and occasional evenings/weekends for events.

Qualifications

• Six or more years of progressively responsible experience in nonprofit development operations, fundraising systems, CRM administration, or closely related work.
• Bachelor’s degree in nonprofit management, business administration, information systems, data management, finance, or a related field; or an equivalent combination of education, professional training, certifications, and relevant experience.

Responsibilities

• Serve as the primary administrator and technical owner of CAP Northwest’s Advancement Salesforce environment.
• Partner with Advancement staff to understand fundraising and operational needs and develop effective Salesforce solutions.
• Oversee platforms integrated with Salesforce, including online giving, payment processors, peer-to-peer fundraising, events, email/marketing, and more.
• Maintain understanding of nonprofit fundraising practices and ensure Salesforce represents donor relationships and activity.
• Develop and maintain procedures for gift attribution, pledge schedules, adjustments, refunds, and restricted gifts.
• Research and resolve discrepancies among Salesforce, fundraising platforms, payment processors, and financial records.
• Oversee accurate recording and reconciliation of gifts, pledges, recurring gifts, and event revenue.

Skills

Fundraising systems

CRM administration

Salesforce

Data management

Donor stewardship

Education

Bachelor’s degree in nonprofit management or related field

Tools

Salesforce

Fundraising platforms

Job description

Job Details: Job Location: Davis St Office - Portland, OR, Position Type: Full Time, Salary Range: $80000.00 - $85000.00, CAP Northwest (CAP) is the oldest and largest AIDS Service Organization (ASO) in Oregon and Southwest Washington that provides the LGBTQ+ community and beyond with compassionate healthcare. CAP’s mission is to promote well-being and advance equity by providing inclusive health and wellness services for LGBTQ+ people, people affected by HIV, and all those seeking compassionate care. Prism Health, Our House, Tod’s Corner and Esthers Pantry are all apart of CAP. To learn more about us please visit CAP, Prism Health and Our House. CAP Northwest is excited to announce that we are hiring a skilled and team-oriented Advancement Systems Manager. The Advancement Systems Manager is a key member of CAP Northwest’s Advancement team and serves as the department’s lead professional for fundraising systems, data, analytics, and operations. This position is the primary administrator and technical owner of Salesforce and the department’s integrated fundraising technology ecosystem, ensuring that systems, data, financial processes, and reporting effectively support fundraising strategy and donor engagement. The Advancement Systems Manager must understand how donor relationships, households, gifts and pledges, campaigns, portfolios, moves management, stewardship, events, and other fundraising activities function within a sophisticated nonprofit development program, and translate those needs into effective systems and processes. This position supervises the Advancement Associate (anticipated hire November 2026) who will support transactional and administrative functions, allowing this position to focus on systems administration, analysis, integration, optimization, and strategic Advancement operations. This is a Full-Time role working at our Davis St location in the Old Town area of Portland. The schedule for this role is a hybrid Monday- Friday 9:00am-5:00pm three days in office 2 days work from home. With some evenings and weekend events maybe required. Starting pay is $80,000 - $85,000 depending on experience.

Who You Are

• Six or more years of progressively responsible experience in nonprofit development operations, fundraising systems, CRM administration, or closely related work.
• Bachelor’s degree in nonprofit management, business administration, information systems, data management, finance, or a related field; or an equivalent combination of education, professional training, certifications, and relevant experience that demonstrates the knowledge and skills required for the position.
• Experience in a nonprofit fundraising environment, with demonstrated ability to configure, maintain, troubleshoot, and improve Salesforce; advanced training or certification in Salesforce administration, fundraising systems, data management, business intelligence, or related technologies preferred. Salesforce Administrator certification is desirable but not required.
• Demonstrated knowledge of nonprofit fundraising practices, including individual giving, major gifts, campaigns, donor stewardship, portfolios, moves management, pledges, recurring giving, donor retention, events, and gift processing.
• Demonstrated experience managing integrations between Salesforce and fundraising, payment, marketing, event, or other third-party systems.
• Strong understanding of nonprofit gift accounting and demonstrated experience reconciling fundraising records with Finance or Accounting.
• This position requires both strong nonprofit fundraising knowledge and advanced technical expertise in Salesforce CRM.

What You’ll Do

• Serve as the primary administrator and technical owner of CAP Northwest’s Advancement Salesforce environment.
• Partner with Advancement staff to understand fundraising and operational needs and develop effective Salesforce solutions that strengthen donor management, reporting, and team workflows.
• Serve as the Advancement Department’s systems lead for platforms integrated with or adjacent to Salesforce, including online giving and payment processors, peer-to-peer fundraising, auction and event management, email and marketing platforms, volunteer systems, prospect research tools, and other fundraising, administrative, and communications technologies.
• Maintain a sophisticated understanding of nonprofit fundraising practices and ensure that Salesforce appropriately represents donor relationships and fundraising activity, including households, organizational relationships, gifts and pledges, recurring gifts, soft credits, campaign attribution, pledge schedules, portfolios, moves management, donor retention and lapsed-donor analysis, gift restrictions, and other fundraising information.
• Develop and maintain procedures for gift attribution, pledge schedules, adjustments, refunds, write-offs, restricted gifts, and other fundraising transactions.
• Research and resolve discrepancies among Salesforce, fundraising platforms, payment processors, and financial records.
• Oversee accurate recording and reconciliation of gifts, pledges, recurring gifts, event revenue, sponsorships, matching gifts, in-kind contributions, and other contributed revenue in partnership with Finance.

Employee Benefits

Employee Benefits : Vacation & Health Leave Retirement Medical, Dental, & Vision Life Insurance, Disability, & Family Leave For more details about our benefits please visit our careers page capnw.org/careers CAP cares about the safety of our team members and clients.

All new employees are required to provide proof of vaccination status to HR at the time of hire (unless a documented medical or religious exemption is requested and approved).

Cascade AIDS Project is an Equal Employment Opportunity Employer. We comply with all relevant anti-discrimination laws.