Advanced Trust & Safety Content Moderator

TikTok USDS Joint Venture; Scottsdale (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

TikTok USDS Joint Venture LLC is seeking a Trust & Safety professional to join our Incubation & Moderation hub. We tackle complex content challenges, pilot new workflows, and document playbooks for training partners.

You’ll provide structured feedback to Policy, Product, and Engineering teams while identifying emerging threats and guiding experiments in a fast-paced environment. Ideal candidates bring 2+ years in Trust & Safety or policy operations, with strong written/verbal communication,

Qualifications

• 2 years of experience in Trust & Safety, policy operations, or related role requiring complex analytical problem-solving.
• Exceptional written and verbal communication skills, with ability to articulate complex concepts and provide structured feedback.
• Strong investigative and critical-thinking skills, with comfort navigating ambiguity and making principled decisions.
• Resilience and maturity handling complex and potentially disturbing content daily.
• Collaborative mindset and ability to work in a fast-paced, evolving environment.

Responsibilities

• Pilot & Test New Workflows: engage with new moderation tools, review queues, and experimental policies, providing feedback.
• Analyze Complex & Nuanced Content: handle high-complexity content cases to identify policy gaps and edge cases.
• Partner in Developing & Documenting Playbooks: convert experiments into scalable playbooks and training docs.
• Provide Structured Feedback: translate frontline learnings into data-driven insights for Policy, Product, and Engineering.
• Identify Emerging Threats: proactively identify patterns of abuse and provide root-cause analysis to partners.
• Contribute to Experiment Design: design and execute experiments with data analysts to validate hypotheses.
• Maintain Subject Matter Expertise: deepen understanding of TikTok’s Community Guidelines.

Skills

Trust & Safety

Policy operations

Analytical problem-solving

Written and verbal communication

Investigative thinking

Collaboration

Job description

TikTok USDS Joint Venture LLC is seeking a Trust & Safety professional to join our Incubation & Moderation hub. We tackle complex content challenges, pilot new workflows, and document playbooks for training partners.

You’ll provide structured feedback to Policy, Product, and Engineering teams while identifying emerging threats and guiding experiments in a fast-paced environment. Ideal candidates bring 2+ years in Trust & Safety or policy operations, with strong written/verbal communication,