Advanced Systems Engineer

Children's Hospital Colorado; Aurora (CO); Remote; USD 131,000 - 196,000; Full time

Job summary

Children's Colorado is seeking a Systems Engineer Advanced to lead day-to-day operations of enterprise infrastructure, including OS, servers, and storage. The role emphasizes design, configuration, performance, capacity, and security, with potential to lead junior staff.

The ideal candidate will have Azure Virtual Desktop, Nerdio, and IGEL experience, plus Epic infrastructure knowledge; Epic Client Services Administrator certifications are strongly preferred.

Qualifications

• Bachelor's degree is required.
• Minimum of eight (8) years of related experience is required.
• Experience with Azure Virtual Desktop (AVD), Nerdio, and IGEL is highly desirable.
• Epic Client Services Administrator (ECSA) certifications strongly preferred.
• Equivalency – combination of education, certs and/or experience may be considered.

Responsibilities

• Leads day-to-day operational support for OS, servers and storage environments.
• Designs, configures and maintains performance, availability and security.
• Manages data backup/recovery and oversees backups/archive operations.
• Collaborates on ITIL processes including change, incident and problem management.
• Coordinates workload and mentors Tier 1 staff; participates in on-call rotations.

Skills

Operational leadership

Data integrity

ITIL processes

Backup and recovery

Capacity planning

Security awareness

Education

Bachelor's degree

Tools

Azure Virtual Desktop (AVD)

Nerdio

IGEL

Epic Client Services Administrator (ECSA)

Job description

Job Overview

The Systems Engineer Advanced is a subject matter expert responsible for complex work administering day-to-day operations of infrastructure systems, services, data systems and storage environments. Duties include designing, configuring, and maintaining the performance, availability, capacity, and security of operating systems, client systems, servers and storage systems, and enterprise platforms, managing system backups and restores, troubleshooting, and documenting procedures, processes, and policies. This position may perform lead work over lower level staff.

Job Overview

The Systems Engineer Advanced is a subject matter expert responsible for complex work administering day-to-day operations of infrastructure systems, services, data systems and storage environments. Duties include designing, configuring, and maintaining the performance, availability, capacity, and security of operating systems, client systems, servers and storage systems, and enterprise platforms, managing system backups and restores, troubleshooting, and documenting procedures, processes, and policies. This position may perform lead work over lower level staff.

This position will provide technical support and administration for Epic Client, Epic Web Server, and related Epic services. Experience with virtual desktop infrastructure solutions, including Azure Virtual Desktop (AVD), Nerdio, and IGEL, is highly desirable. Candidates with ECSA certifications and expertise in Epic infrastructure environments are strongly encouraged to apply.

Additional Information

Hours per Week: 40, eligible for benefits

Shift: Monday-Friday, 8am-5pm. Work hours may vary based on the needs of the department. This role participates in on-call rotation as well as support and maintenance activities that may require work during off-hours and weekends.

• This position has potential to be fully remote if applicant is located within CHCO hiring region

Duties & Responsibilities

• Leads the day-to-day operational support and data integrity for computer operating systems, server environments (both private and public cloud), data storage systems, enterprise imaging, email system, enterprise development platforms, data integration, data backup and recovery systems, application/desktop delivery, directory services and data access security.
• Creates and maintains processes, policies and procedures in accordance with established IT policies and procedures. Develops and maintains a comprehensive operating system hardware and software configuration database library of all supporting documentation. Develops training and documentation for Tier 1 support staff.
• Conducts routine hardware and software audits of client systems and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Supports and collaborates in the development of ITIL processes including change, incident, and problem management. Conducts RCAs following significant service incidents.
• Troubleshoots system failures and problems and provides technical support. Engages customers and vendors to ensure problem resolution.
• Participates in vendor and technology selection. Collaborates with other teams to develop plans and budgets for future upgrades.
• Operationally manages infrastructure projects
• Coordinates and schedules the workload of team resources to ensure high productivity and high quality of team deliverables.
• Participates in on-call responsibilities.
• Expands technology knowledge through personal learning and growth. Shares new knowledge through on-site presentations and “lunch-and-learn” sessions.
• Designs, installs, configures, administers and maintains operating systems, client systems, servers, and storage environments.
• Oversees and participates in the testing, implementation, maintenance, documentation, and development of operations and maintenance procedures.
• Executes complex enterprise system functional and technical designs, capacity planning, and implementation.
• Designs, develops, and maintains data interfaces and the interface engine that manipulates the interface messages in production and non-production environments.
• Plans and performs complex software installations/deployments and upgrades to operating systems and multi-tiered software packages. Schedules installations and upgrades.
• Monitors and tunes systems to achieve optimum performance, availability, and capacity levels. Implements and manages software and hardware solutions to ensure client systems and server data integrity and security. Participates in capacity planning.
• Schedules and implements system backups and database archive operations. Ensures data and media recoverability. Supports media management through internal methods and procedures or through offsite storage and retrieval services.
• Actively collaborates with information technology staff, project managers and end users to gather, develop and implement customer requirements.

Minimum Qualifications

• EDUCATION – Bachelor's degree is required.
• EXPERIENCE – Minimum of eight (8) years of related experience is required.
• Experience with Azure Virtual Desktop (AVD), Nerdio, and IGEL, is highly desirable
• Epic Client Services Administrator (ECSA) certifications strongly preferred
• EQUIVALENCY – Combination of post-high school education, job related certification and/or related experience equivalent to twelve (12) years may be considered in lieu of minimum requirements.

Salary Information

Pay is dependent on applicant's relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $130,499.55 to $195,749.32

Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.