Advanced Response Specialist

UPMC; Pittsburgh (Allegheny County); On-site; USD 58,000 - 78,000; Full time

Job summary

UPMC is seeking an Advanced Response Specialist to join the Advanced Response team in Pittsburgh. The role supports pre-hospital care, community outreach, and EMS program development. You will work independently in a fast-paced environment and mentor EMS providers while expanding advanced clinical offerings.

The position emphasizes strong communication, problem-solving, and a commitment to patient care as part of a team driving meaningful EMS improvements across the community.

Qualifications

• At least three years of combined EMS experience.
• Strong communication skills and a passion for customer service.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Deliver high-quality patient care using established prehospital protocols and advanced life support skills.
• Serve as a resource, mentor, and preceptor for EMS providers and new staff.
• Develop and support continuing education, quality improvement initiatives, and medical command services.
• Build and maintain relationships with EMS agencies through outreach, clinical collaboration, and community engagement.
• Participate in performance improvement activities, project work, committees, and community health initiatives.
• Communicate effectively with patients, providers, command physicians, and interdisciplinary teams with accurate documentation.
• Monitor equipment functionality, report issues, and ensure safety compliance.
• Provide feedback on patient care and develop corrective action plans when needed.
• Demonstrate professionalism, independent decision-making, and represent UPMC positively.
• Meet with EMS providers regularly to support Paramedic Response Team development and EMS programs.
• Complete required education and training to maintain medical command and professional competencies.

Skills

EMS experience

Communication skills

Customer service

Job description

Looking for a role where you can make a direct impact on the EMS community?

Join UPMC's Advanced Response team and be part of an innovative department that's transforming pre-hospital care through advanced clinical services, community outreach, and exceptional customer support.

As an Advanced Response Specialist, you'll work independently in a fast-paced environment, solving problems, building relationships, and supporting initiatives that add value to EMS providers and the communities they serve. Our team is proud of the complete restructuring of the UPMC Paramedic Response System and continues to expand advanced clinical offerings that help shape the future of emergency medical services. If you're a self-motivated professional with strong communication skills, a passion for customer service, and at least three years of combined EMS experience.

This position provides 24/7 coverage with opportunities to work day, evening, overnight, weekend, and holiday shifts, offering flexible scheduling options including 4, 8, 10, and 12-hour shifts with typical start times of 8:00 a.m., 4:00 p.m., and 12:00 a.m. If you're passionate about advancing EMS care and want to be part of a team driving meaningful change.

Responsibilities

• Deliver high-quality patient care using established prehospital care protocols, clinical judgment, and advanced life support skills.
• Serve as a resource, mentor, and preceptor for EMS providers and new staff members.
• Develop and support continuing education, quality improvement initiatives, and medical command services.
• Build and maintain strong relationships with EMS agencies through outreach, clinical collaboration, and community engagement.
• Participate in performance improvement activities, project work, committees, and community health initiatives.
• Communicate effectively with patients, providers, command physicians, and interdisciplinary teams while maintaining accurate documentation.
• Monitor equipment functionality, report issues appropriately, and ensure compliance with safety, regulatory, and hospital policies
• Provide feedback on patient care, identify opportunities for improvement, and help develop corrective action plans when needed.
• Demonstrate professionalism, strong problem-solving abilities, independent decision-making, and a positive representation of UPMC.
• Meet regularly with EMS providers, support the ongoing development of the Paramedic Response Team, and contribute to innovative EMS programs and services.
• Complete required education and training to maintain medical command and professional competencies.