Advanced Program Manager

independencepetgroup; Chicago (IL); Híbrido; USD 120 000 - 190 000; Tempo integral

Resumo da oferta

Independence Pet Holdings is seeking an Advanced Program Manager to lead high-complexity, enterprise programs across Marketing and technology-enabled initiatives. The role is hybrid, based in Chicago, IL, and reports to Portfolio Execution leadership.

You will partner with senior leaders from business, product, technology, data, operations, and legal/compliance to shape delivery plans, governance, and measurable outcomes while mentoring team members responsible for intake and governance.

Qualificações

• High school diploma or GED required.
• Bachelor's degree or equivalent practical experience.
• 10+ years of relevant program, portfolio, transformation, product delivery, or enterprise change experience.

Responsabilidades

• Facilitate alignment across senior leaders and teams on ownership and prioritization.
• Improve portfolio execution practices, intake workflows, prioritization frameworks, and governance standards.
• Lead a portfolio of Marketing programs and complex technology-enabled initiatives with enterprise impact.
• Prepare and deliver concise executive communications, portfolio tradeoff assessments, steering materials, and recommendations for senior leadership.
• Mentor program managers and intake/governance partners; establish quality standards.
• Oversee the Portfolio Governance Tool and ensure data is current, owner-assigned, and actionable.

Formação académica

Bachelor's degree or equivalent practical experience

Descrição da oferta de emprego

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Independence Pet Group (IPG), a subsidiary of IPH, is one of North America's largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Job Summary

IPG is seeking an Advanced Program Manager. The Advanced Program Manager is responsible for leading high-complexity, enterprise programs and strengthening portfolio execution across Marketing and technology-enabled initiatives. Serves as a senior execution partner to Portfolio Execution leadership, providing oversight of the Portfolio Governance Tool, driving disciplined intake and prioritization, shaping cross-functional delivery plans, and converting executive priorities into measurable outcomes. Leads through influence across business, product, technology, data, operations, finance, legal/compliance, vendors, and external partners, while supporting and mentoring team members responsible for initiative intake and governance.

Job Location

Hybrid (2-3 days a week) in Chicago, IL

Main Responsibilities

• Facilitate alignment across senior leaders and teams where ownership, decision rights, requirements, or prioritization are unclear.
• Continuously improve portfolio execution practices, including intake workflows, prioritization frameworks, RACI/ownership models, status transparency, capacity planning, lessons learned, and governance standards.
• Operate with minimal supervision and sound judgment in ambiguous, fast-moving environments, with the ability to influence outcomes without direct authority.
• Lead a portfolio of high-priority Marketing programs and complex technology-enabled initiatives with enterprise, customer, partner, financial, or regulatory impact.
• Serve as a trusted deputy to Portfolio Execution leadership by anticipating needs, framing tradeoffs, driving decisions, and ensuring agreed priorities translate into accountable execution.
• Own the quality and operating discipline of the Portfolio Governance Tool, ensuring portfolio data is current, decision-useful, and supported by clear owners, milestones, PI dates, benefits, dependencies, risks, and executive actions.
• Provide senior oversight and coaching for the Initiative Intake Process, including demand shaping, request refinement, strategic alignment, value assessment, prioritization, readiness, sequencing, and governance decisions.
• Partner with senior business and technology leaders to reconcile competing priorities, capacity constraints, dependencies, and delivery commitments; present options and recommendations for resolution.
• Create integrated portfolio roadmaps, governance models, executive dashboards, decision forums, and escalation paths that improve transparency and delivery confidence.
• Drive weekly portfolio reviews and targeted follow-ups, holding owners accountable for updates, decisions, risk mitigation, and next steps without creating unnecessary process burden.
• Lead complex requirements, planning, readiness, implementation, and change-management activities across Marketing, Product, Technology, Data/Analytics, Customer Operations, Finance, Legal, Compliance, and external partners.
• Prepare and deliver concise executive communications, portfolio tradeoff assessments, steering materials, and recommendations for senior leadership.
• Identify systemic gaps in ownership, operating models, capacity, governance, and ways of working; design and implement practical improvements.
• Mentor program managers and intake/governance partners, establish quality standards, and provide backup leadership across the Portfolio Execution function.
• Operate with broad latitude and independent judgment in sensitive, ambiguous, and fast-moving situations; influence outcomes at all levels without direct authority.
• Considered an advanced practitioner with broad organizational influence and significant latitude for independent judgment.

Basic Qualifications

• High school diploma or GED required.
• Bachelor's degree or equivalent practical experience.
• 10+ years of relevant program, portfolio, transformation, product delivery, or enterprise change experie