Advanced Patient Services Specialist (Non-Exempt)

mercy; United States; On-site; USD 25,000 - 30,000; Part time

Job summary

Mercy is seeking an Advanced Patient Service Specialist for part-time hours in the evenings. The role includes mentoring fellow specialists, leading daily huddles, and driving operational improvements in patient service workflows.

You will coordinate with pre-certification teams to align with payer requirements and new technologies while maintaining patient-focused service. The position emphasizes strong communication, multitasking, and precision in handling scheduling, referrals, and insurance

Qualifications

• High school diploma or equivalent is required.
• Proficiency in computers, typing, and Microsoft Office; strong verbal and written communication.
• Ability to interact with customers of all ages tactfully and pleasantly; knowledge of medical terminology.
• Knowledge of patient scheduling, pre-certification, referrals, and insurance verification coordination.
• Self-pay collections, ICD-10 knowledge or insurance understanding preferred.
• Excellent verbal communication, ability to work in a complex environment, and attention to detail.
• Ability to prioritize work and handle multiple tasks; strong interpersonal skills.

Responsibilities

• Mentor and train other patient service specialists.
• Lead daily huddles to identify and implement operational improvements.
• Identify process enhancements within patient service workflows.
• Collaborate with pre-certification teams to align with payer requirements and new technologies.

Skills

Computer skills

Customer service

Communication

Medical terminology

Scheduling / Pre-auth

Insurance verification

ICD-10 knowledge

Self-pay collections

Prioritization

Attention to detail

Interpersonal skills

Decision making

Education

High school diploma or equivalent

Tools

Epic RC/EMR

Job description

Find your calling at Mercy!

As an Advanced Patient Service Specialist, responsibilities extend to mentoring and training other patient service specialists, as well as leading daily huddles to identify and implement operational improvements. This role is instrumental in identifying process enhancements within patient service workflows and collaborating with pre-certification teams to ensure alignment with the latest technologies and payer requirements. Keeping abreast of new developments in the field, you'll play a pivotal role in communicating changes and fostering a cohesive environment within the department.

Position Details:

Part-Time, 28 hours a week, Evenings 3PM-11:30PM, every other weekend and every other holiday

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Skills, Knowledge Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.
• Skills, Knowledge Abilities: Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Skills, Knowledge Abilities: Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Skills, Knowledge Abilities: Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Skills, Knowledge Abilities: Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Skills, Knowledge Abilities: Ability to prioritize work and handle a variety of tasks simultaneously.
• Skills, Knowledge Abilities: Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Qualifications:

• Experience: 2 years combined experience in prior authorization and scheduling.
• Skills, Knowledge Abilities: Knowledge of and experience using an Epic RC/EMR system is preferred.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.