Advanced Patient Rights Advocate

Sustainable Wellness Solutions

Sacramento (CA)

On-site

USD 60,000 - 95,000

Full time

14 days+

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Job summary

Sustainable Wellness Solutions seeks a Patients’ Rights Advocate II to represent behavioral health clients in Sacramento County. You will conduct rights advocacy, investigate complaints, monitor facilities, and represent clients in hearings.

The role is non-supervisory and requires travel across Sacramento County. The position emphasizes independent management of complex matters, adherence to timelines, and collaboration with the PRA Lead and Program Director to ensure high-quality advocacy and

Qualifications

Two years of experience in patients’ rights advocacy or related client services.
Knowledge of California patients’ rights protections, LPS processes, W&I Code, and Title 9 CCR.
Strong oral and written communication skills and ability to represent clients in formal hearings.

Responsibilities

Represent clients’ expressed wishes at Certification Review hearings and other proceedings under California W&IC.
Prepare for and manage complex hearings and advocacy matters per legal, contractual, and organizational requirements.
Receive and investigate complaints regarding abuse or denial of rights; begin investigations within two working days.
Elevate unresolved matters within five working days and report to PRA Lead, Program Director, or California Office of Patients’ Rights.
Monitor facilities for compliance with patient rights; document and report violations.
Provide training and education to facility staff and community partners on patients’ rights and mental health law.