Patient Rights & Safety Advocate

Acadia Healthcare; Springfield (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

Acadia Healthcare in Missouri is seeking a Patient Rights Advocate to support patient rights education, guide the complaint/grievance process, and report unresolved threats to patient safety to appropriate staff.

You will facilitate the grievance process, collaborate with staff to resolve complaints, and identify areas for improvement in patient safety.

This role emphasizes collaboration with risk management and clinical teams to ensure timely and appropriate resolution.

Qualifications

• High school diploma or equivalent required; Associate or Bachelor's degree in a clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

Responsibilities

• Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that result in possible threats to patient rights or patient safety.
• Maintain the complaint and grievance logs up to date.
• Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
• May participate in new hire orientation on educating staff on patient safety and advocacy
• Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

Skills

Customer service

Risk management

Behavioral health

Education

High school diploma or equivalent

Associate or Bachelor's degree in a clinical field

Job description

Acadia Healthcare in Missouri is seeking a Patient Rights Advocate to support patient rights education, guide the complaint/grievance process, and report unresolved threats to patient safety to appropriate staff.

You will facilitate the grievance process, collaborate with staff to resolve complaints, and identify areas for improvement in patient safety.

This role emphasizes collaboration with risk management and clinical teams to ensure timely and appropriate resolution.