Advanced Office Clerk

ADP, Inc.; Bethesda (MD); On-site; USD 32,000 - 39,000; Full time

Job summary

Professional Performance Development Group (PPDG) is seeking an Advanced Office Clerk at WRNMMC in Bethesda, MD. The position provides clerical and administrative support for the Radiology department, handling scheduling and records duties in a fast-paced military medical setting.

Responsibilities include appointment scheduling in MHS GENESIS, patient coordination, and maintaining medical records, with a schedule Monday–Friday, 8-hour shifts, 0645–1700.

Qualifications

• High school diploma or GED required.
• At least 12 months office experience.
• Knowledge of military structure and HIPAA compliance.
• Proficient in Microsoft Office and basic scheduling systems.
• Strong interpersonal and organizational skills.
• Ability to work independently and learn in-house scheduling systems.

Responsibilities

• Receive and direct calls and visitors, providing basic information.
• Schedule, modify, and process appointments in MHS GENESIS.
• Coordinate consults, labs, x-rays, and prep requirements.
• Screen patients and review documents for eligibility.
• Maintain and audit patient records for accuracy and compliance.
• Support daily operations and prepare meeting minutes.

Skills

Microsoft Office

Medical terminology

HIPAA compliance

Military structure knowledge

Scheduling systems

Education

High School Diploma or GED

Tools

MHS GENESIS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Advanced Office Clerk

DHA-MSS Maryland Full Time ADM-Conforming Walter Reed National Military Medical Center, Bethesda, MD, Bethesda, MD, US 1 Attachments

30+ days ago Requisition ID: 1059

Salary Range: $23.39 To $27.96 Hourly

About Company:

Since 1984, Professional Performance Development Group (PPDG) has been proudly Serving Heroes by connecting exceptional healthcare professionals with rewarding opportunities across military, federal, and commercial healthcare facilities. Guided by our core principles of excellence, integrity, and collaboration, we are dedicated to delivering high-quality staffing solutions that strengthen the delivery of patient care nationwide. Rooted in a culture of Linked Prosperity, PPDG values the success of our clients, employees, and partners alike—offering competitive compensation, comprehensive benefits, professional growth, and a cooperative workplace built on trust, respect, and service. As a veteran-friendly employer, PPDG proudly welcomes veterans, transitioning service members, military spouses, and members of the Guard and Reserve, recognizing the unique skills and leadership they bring to our workforce. As a proud Department of Defense Partner Employer and participant in the Military Spouse Employment Partnership (MSEP), PPDG remains committed to supporting our Nation’s Finest through meaningful careers that make a lasting impact.

Advanced Office Clerk

Location: WRNMMC, Bethesda, MD
Schedule: M-F, 8-hour shift between 0645-1700 (30-min unpaid lunch)
Reports To: TBD

Summary

Provides clerical and administrative support for the Radiology department. Schedules patient appointments in MHS GENESIS for primary, specialty, and subspecialty care. Contacts patients to schedule, reschedule, or cancel visits, including consult/referral appointments. Supports medical records functions by processing, maintaining, and organizing inpatient and outpatient records and ensuring compliance with regulatory requirements.

Qualifications

• High school diploma or GED
• Minimum 12 months office experience
• Knowledge of military structure, Microsoft Office, medical terminology, and HIPAA
• Strong interpersonal, communication, and organizational skills
• Ability to work independently, apply judgment, and learn in-house scheduling systems

Key Responsibilities

• Receive and direct phone calls and visitors; provide basic authorized information
• Schedule, modify, and process appointments in MHS GENESIS
• Arrange consults, follow-up visits, x-rays, and lab tests; explain preparation requirements
• Screen walk-in patients and review documents for eligibility; coordinate with providers
• Retrieve and relay lab and imaging results to clinical staff
• Maintain, assemble, file, and audit patient medical records for accuracy and completeness
• Prepare meeting minutes and compile patient data as requested
• Manage calendars, coordinate meetings, send reminders, and book conference rooms
• Use office automation systems to create reports, maintain files, and support daily operations
• Monitor kiosk check-ins, greet/escort patients, and ensure timely provider contact
• Coordinate clinic space and workflow with cardiology, vascular surgery, and CT surgery teams

Typical workload includes:

• Daily reception of visitors and phone inquiries
• Daily patient screening and appointment scheduling
• ~30 x-ray/lab appointments scheduled daily
• ~30 lab results relayed daily
• Scheduling for ~20 cardiothoracic patients
• Assist patients with kiosk check-in technology

Attachments (1)

Job Description - Advanced Office Radiology Clerk 1.pdf