Advanced Medical Support Coordinator

US-Department-of-Veterans-Affair; Stockton (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

US Department of Veterans Affairs in California seeks an Advanced Medical Support Assistant to provide specialized administrative support across clinic, call center, inpatient, and outpatient settings within the VA Northern California HCS. The role involves managing patient charts and records, coordinating across disciplines, and upholding internal procedures to ensure timely access to care.

Applicants must meet basic requirements and KSAs including advanced knowledge of care processes,

Qualifications

• Advanced knowledge of the clinical health care process as it relates to access to care.
• Advanced knowledge of policies and procedures for interdisciplinary care delivery and clinic operations.
• Advanced knowledge of medical terminology used by clinicians.
• Ability to collaborate with a wide range of clinicians across disciplines to meet patient needs.
• Ability to independently set priorities and manage deadlines within established procedures.
• Ability to communicate effectively with internal and external customers in writing, by phone, and in person.

Responsibilities

• Provide specialized administrative patient support within an interdisciplinary care delivery model.
• Coordinate with care teams to review clinic appointment availability and utilization.
• Assist in monitoring clinic schedules to ensure smooth patient flow across clinics.
• Support administrative records and patient charts in outpatient and inpatient settings.

Skills

Technical health care process

Interdisciplinary coordination

Medical terminology

Cross-team collaboration

Prioritization

Clear communication (written)

Education

High school diploma / GED / proficiency certificate

Job description

US Department of Veterans Affairs in California seeks an Advanced Medical Support Assistant to provide specialized administrative support across clinic, call center, inpatient, and outpatient settings within the VA Northern California HCS. The role involves managing patient charts and records, coordinating across disciplines, and upholding internal procedures to ensure timely access to care.

Applicants must meet basic requirements and KSAs including advanced knowledge of care processes,