Advanced Medical Support Assistant (Home Based Primary Care)

U.S. Department of Veterans Affairs; Winter Park (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) to provide essential administrative support in Home Based Primary Care. The AMSA will be the primary communication link between patients and healthcare teams, ensuring efficient clinic operations and patient care coordination.

Qualifications

• Six months of clerical or administrative experience.
• Proficient in spoken and written English.

Responsibilities

• Provide specialized administrative patient support.
• Coordinate with care teams and manage appointment schedules.

Skills

Communication

Organization

Collaboration

Education

High School Diploma

One year of education above high school

Job description

The Advanced Medical Support Assistant (AMSA) will work collaboratively in Home Based Primary Care (HBPC). The AMSA will serve as the first line of communication between patients, family members, HBPC staff in the field, other VA staff, and community agency staff. They will ensure the clinic setup is closely monitored to effectively support the needs of the clinic and make necessary adjustments.

Duties

Responsibilities include providing specialized administrative patient support, coordinating with care teams, managing appointment schedules, and maintaining effective communication with patients and healthcare providers across multiple clinics and disciplines.

Requirements

Applicants pending the completion of educational or certification/licensure requirements may be considered tentatively but cannot be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education:

Six months of clerical, office, customer service, or administrative work that demonstrates the ability to acquire the necessary knowledge and skills.

OR

• One year of education above high school.

OR

Equivalent combination of experience and education.

• Certification: None required.

• Grandfathering Provision: May qualify based on existing VA standards for current VHA employees.

• Foreign Education: Must be deemed equivalent to U.S. education by a recognized credentialing organization.

• Physical Requirements: Refer to VA Directive and Handbook 5019.

• English Language Proficiency: Must be proficient in spoken and written English.

Grade Determinations:

Experience: One year of experience at the GS-679-05 level.

Assignment: The GS-679-06 level involves providing specialized administrative support, coordinating clinic schedules, managing communication, and supporting interdisciplinary care teams. Candidates must demonstrate the ability to collaborate across disciplines, organize work independently, communicate effectively, and possess advanced knowledge of healthcare processes, policies, and medical terminology.

Knowledge, Skills, and Abilities:

• Ability to collaborate and communicate with a wide range of medical clinicians.
• Ability to set priorities and organize work independently.
• Effective communication skills across various formats and audiences.
• Advanced knowledge of healthcare processes, policies, and medical terminology.

For more details, visit VA Qualification Standards.

Physical Requirements: The work is mostly sedentary, involving some walking, standing, carrying light items, and light filing. Prolonged use of automated data processing equipment may require wrist and back protection.