Advanced Medical Support Assistant (Health Benefits Enrollment & Eligibility)

VA Detroit; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking an Advanced Medical Support Assistant to provide administrative and technical support to veterans regarding benefits eligibility and enrollment. The role involves interviewing patients, managing applications, and ensuring timely registration. Candidates should have administrative experience and strong communication skills.

Qualifications

• Six months of administrative work or one year of college required.
• At least one year of experience at the GS-5 level for GS-6 level.

Responsibilities

• Interviews patients applying for benefits and manages eligibility.
• Processes applications and verifies eligibility using various tools.
• Maintains accurate records and manages insurance information.

Skills

Collaboration

Organization

Communication

Knowledge of healthcare processes

Education

One year of college

Six months of administrative work

Job description

Advanced Medical Support Assistant (Health Benefits Enrollment & Eligibility)

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Summary
The purpose of the position is to serve as an Advanced Medical Support Assistant (AMSA) under HBU within the Health Administration Service (HAS). The incumbent serves as a specialist on eligibility and enrollment issues, providing administrative and technical support to veterans, their families, and medical center staff regarding benefits eligibility and enrollment processes.

Duties
The incumbent interviews patients applying for benefits, manages eligibility and enrollment of Veterans into the VA healthcare system, processes applications received via multiple channels, verifies eligibility using various tools and documentation, and maintains accurate records. The role requires extensive knowledge of policies, procedures, and systems like VIS, DPRIS, VBMS, and SHARE. Responsibilities also include updating patient data, managing insurance information, and ensuring timely registration of new veterans.

Work Schedule: Monday - Friday, with various shifts (7:00 am - 3:30 pm, 7:30 am - 4:00 pm, or 8:00 am - 4:30 pm). This position is not virtual.

Requirements
Must be a U.S. citizen, proficient in English, and subject to background checks and physical examinations. Participation in seasonal influenza vaccination is required.

Qualifications
Experience or education requirements include six months of administrative work, or one year of college, or a combination thereof. For GS-6 level, at least one year of experience at the GS-5 level is required, along with demonstrated KSAs such as collaboration, organization, communication, and knowledge of healthcare processes and terminology.

Physical Requirements: Sedentary work with some walking, standing, and carrying light items.

Education: Must submit transcripts if education is used to qualify. Only accredited degrees recognized by the U.S. Department of Education are accepted.

Additional Information: This is a permanent, full-time position in the Excepted Service, with benefits. Veterans and current VA employees are encouraged to apply. The announcement may be used to fill additional vacancies.