Advanced Medical Support Assistant - Care Team Coordinator

U.S. Department of Veterans Affairs; Fayetteville (AR); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Retirement Plan

Telework: Available

Job summary

The U.S. Department of Veterans Affairs, Veterans Health Care System of the Ozarks in Fayetteville, Arkansas, is seeking an Advanced Medical Support Assistant to support Health Administration Services.

This role collaborates with interdisciplinary teams, handles patient communications, and coordinates appointments and follow-ups to ensure timely care. Primary duties include clerical support, data entry, and patient scheduling within VA systems, with standard federal benefits and bonuses as

Responsibilities

• Communicate with the patient - interdisciplinary teams - VA Medical Center - and other agencies
• Manage a system of follow-up care such as consults - tests - etc
• Processes incoming patient secure messaging through MyHealthyVet (MHV) and coordinates with care team as appropriate
• Participates in team huddles and team meetings to manage - plan - problem solve - and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
• Setting priorities and deadlines - adjusting the flow and sequencing of the work to meet team and patient needs
• Identifies incomplete encounters and communicates findings to providers
• Assists the team to reinforce the plan of care and self-help solutions
• Enters appropriate information into the electronic record
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Schedules/reschedules - cancels - no shows - or add on appointments utilizing VSE software

Job description

The U.S. Department of Veterans Affairs, Veterans Health Care System of the Ozarks in Fayetteville, Arkansas, is seeking an Advanced Medical Support Assistant to support Health Administration Services.

This role collaborates with interdisciplinary teams, handles patient communications, and coordinates appointments and follow-ups to ensure timely care. Primary duties include clerical support, data entry, and patient scheduling within VA systems, with standard federal benefits and bonuses as