Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Palo Alto (CA); Presencial; USD 52 000 - 68 000; Tempo integral

Resumo da oferta

The US Department of Veterans Affairs Palo Alto Health Care System (VAPAHCS) is seeking a Medical Support Assistant at the GS-6 level to support the Surgical Service team. The role involves scheduling and coordinating patient appointments and referrals, entering demographics and insurance data, and assisting with transfers between VA facilities or hospitals as needed.

You must be a U.S. citizen, have a high school diploma or equivalent, and be proficient in English.

Qualificações

• Advanced knowledge of scheduling patient appointments and coordinating care.
• Ability to enter demographics and insurance information accurately.
• Experience coordinating transfers to VA facilities or hospitals.

Responsabilidades

• Schedule, cancel, and re-schedule patient appointments and consultations.
• Enter and verify patient demographics and insurance data at check-in.
• Coordinate transfers between VA facilities and external hospitals when needed.
• Collaborate with clinicians to manage daily patient care needs and clinic flow.

Conhecimentos

Scheduling & patient flow

Data entry & records

Communication with clinicians

Prioritization & time management

Interdisciplinary coordination

Customer service

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

The incumbent works at the VA Palo Alto Health Care System (VAPAHCS) at the Palo Alto Division. This position is organizationally aligned under Surgical Service, and is expected to work closely with all members of the assigned surgical specialty team(s) and will receive program direction and guidance from the service and leadership., including the Surgical Service Business Manager, Surgical Service Administrative Officer, and/or the Section Chief or designee.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS-6 Medical Support Assistant (Advanced): One year of experience equivalent to the GS-5 grade level. This experience includes: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status. In addition, candidates must demonstrate all of the KSAs below:

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06.

Physical Requirements

The work is mostly sedentary, although some slight physical effort will be required using computers/phones; there may be some light lifting/carrying of files/documents; and walking throughout the service/facility for meetings, etc.