Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Paducah (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

The Marion - IL VAMC is accepting applications for an Advanced Medical Support Assistant position (Nursing Operations Department) with the VA - located at the Paducah - KY VA Clinic. The AMSA provides expert administrative support within an interdisciplinary care delivery model and helps ensure timely access to care.

Responsibilities include coordinating clinic schedules across multiple clinics, assisting with communications during patient transitions, and maintaining accurate patient data in

Qualifications

• Advanced knowledge of health care processes across clinics.
• Ability to coordinate with interdisciplinary teams to manage patient flow.
• Strong communication in person, phone, and written formats.
• Proficiency with patient scheduling and care delivery workflows.

Responsibilities

• Serve as Advanced Medical Support Assistant in a coordinated care model.
• Manage clinic schedules and patient flow across multiple clinics and community care.
• Assist with communications during inpatient to outpatient transitions and with non-VA facilities.
• Prepare and process patient information, follow-up tasks, and lab results notifications.
• Enter data into electronic records and monitor pre-appointment requirements.
• Participate in team huddles to plan, problem-solve, and coordinate patient care.

Skills

Health-care process knowledge

Interdisciplinary collaboration

Prioritization & organization

Communication (verbal/written)

Patient data management

Education

High school diploma or GED

Job description

Summary

The Marion - IL VAMC is accepting applications for an Advanced Medical Support Assistant position (Nursing Operations Department) with the VA - located at the Paducah - KY VA Clinic. The 2-page Resume requirement does not apply to this occupational series. For more information - refer to Required Documents below.

Summary

The Marion - IL VAMC is accepting applications for an Advanced Medical Support Assistant position (Nursing Operations Department) with the VA - located at the Paducah - KY VA Clinic. The 2-page Resume requirement does not apply to this occupational series. For more information - refer to Required Documents below.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• You MUST meet the education described below to meet the BASIC qualifications for this position: Education
• High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations: Medical Support Assistant (Advanced) - GS-6(a) Experience
• One year of experience equivalent to the GS-5 grade level
• In order to be considered at the GS-6 grade level - you must fully meet (experience must be documented in your resume or separate KSA responses) GS-6 KSAs: (a) Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. - medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• (e) Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• (f) Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
• The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6. Physical Requirements: The work is sedentary
• Typically - the Advanced MSA sits comfortably to do the work
• However - there may be some walking - standing - bending - carrying of light items - etc
• No special physical demands are required to perform the work.

Duties

• Total Rewards of a Allied Health Professional The incumbent serves as an Advanced Medical Support Assistant (AMSA) performs difficult and responsible specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics - specialties - and/or care in the community resources
• Recommend changes to existing clinic procedures based on current administrative guidelines
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
• Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics - and makes adjustments as necessary
• MSAs at this level develop and/or maintain effective and efficient communication with the patient - interdisciplinary coordinated care delivery model teams - VA medical centers - and other agencies (e.g. - assist with communications during the inpatient to outpatient discharge
• communicate with non-VA medical facilities
• prepare correspondence to notify patients of normal lab results
• manage a system for follow-up care such as consults - tests - etc.)
• Other assignments at this level include - but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate
• participates in team huddles and team meetings to manage - plan - problem solve - and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
• setting priorities and deadlines - adjusting the flow and sequencing of the work to meet team and patient needs
• identifies incomplete encounters and communicates findings to providers
• as needed
• assists the team to reinforce the plan of care and self-help solutions
• enters appropriate information into the electronic record
• monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• manages patient systems to verify and validate accuracy and resolve issues
• evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• informs team members about shared patients (i.e. - those who receive their care at multiple VA centers or those who receive care in the community)
• Work Schedule: 8am-4:30pm Monday-Friday
• Telework: Not Available Virtual: This is not a virtual position
• Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized