Advanced Medical Support Assistant

VA Detroit; Lakeland (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading healthcare organization as an Advanced Medical Support Assistant. This role involves supporting various sections within Health Administration Service at the VA Hospital, ensuring efficient scheduling, training staff, and maintaining communication with patients. Ideal candidates will have clerical experience and be proficient in English. This position offers federal benefits and is focused on enhancing patient care.

Qualifications

• Six months of clerical, office, or administrative experience.
• One year above high school or a combination of experience and education.

Responsibilities

• Scheduling appointments accurately and timely.
• Training new and current staff.
• Maintaining effective communication with patients and teams.

Skills

Communication

Organization

Collaboration

Education

High School Diploma

Job description

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Summary

Advanced Medical Support Assistant (AMSA) in Health Administration Service (HAS), works for various sections within HAS at the James A. Haley VA Hospital, Tampa FL, including the main hospital and outlying facilities. The AMSA supports the mission, vision, and values of the VA Healthcare System.

Duties

The AMSA supports high-volume sections, primarily responsible for monitoring encounters, consults, patient calls, and appointments. Responsibilities include:

• Ensuring coverage and quality of work in assigned areas.
• Scheduling appointments accurately and timely.
• Guiding staff on policies and procedures.
• Training new and current staff.
• Organizing work structure and workflow.
• Reporting workplace issues to resolve conflicts.
• Distributing workload and monitoring task completion.
• Maintaining effective communication with patients, teams, and external agencies.

Work Schedule

Monday - Friday, 08:30 am to 5:00 pm, subject to change based on management needs.

Additional Details

Position details include the functional statement # 71240F, no relocation or recruitment incentives, and no physical relocation required.

Requirements

• U.S. Citizenship required.
• Selective Service registration for males born after 12/31/1959.
• Proficiency in English.
• Background/security investigation required.
• Pre-employment physical and vaccination compliance.

Qualifications

Basic requirements include U.S. citizenship and English proficiency. Experience or education equivalent is necessary:

• Six months of clerical, office, or administrative experience, or
• One year above high school, or
• Combination of experience and education.

No certification required. Veterans and current employees may qualify under grandfathering provisions.

Grade Determinations

GS-6 level requires one year of experience equivalent to GS-5, involving specialized administrative judgment, managing clinic schedules, coordinating communication, and supporting interdisciplinary care teams. Demonstrated KSAs include collaboration, organization, communication, and technical knowledge of healthcare processes.

Physical Requirements

Mostly sedentary work with some walking, standing, and light carrying. Ergonomic protections are provided.

Additional Information

No education requirement. Service credit and leave accrual considerations apply. The position may be filled through additional vacancies and is in the Excepted Service.

Application Requirements

Complete application includes resume and SF-50, with additional documents as applicable. Veterans' preference must be documented with DD214 and SF-15 where relevant.

Benefits and Evaluation

Federal benefits apply; employment is evaluated based on qualifications and experience. Clear, specific descriptions of experience are required for consideration.