Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Fresno (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

VA Central California Health Care System in Health Administration Service is seeking an Advanced Medical Support Assistant to provide specialized administrative patient support within an interdisciplinary care delivery model.

Tour of Duty is Sunday - Thursday 12:00PM - 8:30PM. Applicants may be referred if requirements are not yet met; full qualifications are expected for final hire, including US citizenship and English proficiency.

Qualifications

• One year of experience equivalent to GS-5 in scheduling, patient intake, or related administrative duties.
• Advanced knowledge of health care processes and patient flow coordination.
• Ability to communicate with diverse medical staff and patients to support care delivery.

Responsibilities

• Schedule, cancel, reschedule patient appointments and/or consults.
• Enter no-show information and monitor appointment requests from multiple sources.
• Coordinate transfers to VA facilities or private hospitals.
• Participate in clinic huddles to determine daily needs and priorities.
• Prepare reports and present data to organizational levels; resolve patient concerns.

Skills

Interdisciplinary collaboration

Communication skills

Medical terminology

Prioritization

Report preparation

Education

High school diploma / GED / proficiency certificate

Job description

This position serves as an Advanced Medical Support Assistant for the VA Central California Health Care System in Health Administration Service. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Tour of Duty will be Sunday - Thursday 12:00PM - 8:30PM

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS-06 Advanced Medical Support Assistant: One year of experience equivalent to the GS-5 grade level. This experience includes: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status. In addition, candidates must demonstrate all of the KSAs below:

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-06.

Physical Requirements:

The work is mostly sedentary, although some slight physical effort will be required using computers/phones; there may be some light lifting/carrying of files/documents; and walking throughout the service/facility for meetings, etc.