Advance Medical Support Assistant

US-Department-of-Veterans-Affair; San Bruno (CA); On-site; USD 60,000 - 72,000; Full time

Job summary

U.S. Department of Veterans Affairs in San Francisco is seeking an Advanced Medical Support Assistant (Advanced MSA) within the Office of Community Care to support clinicians across disciplines and coordinate patient access to care.

The role requires knowledge of MSA practices, KSAs, and the ability to manage priorities, communicate effectively, and navigate care delivery processes within a VA setting.

Qualifications

• Knowledge of MSA practices and KSAs for current MSA responsibilities or equivalent administrative patient support role.
• Quality of experience must be at or above the next lower grade level with independence and complexity.
• Part-time experience as an MSA in a non-VA setting is creditable based on time worked.
• Grandfathering Provision may apply for current VHA employees in this occupation.
• One year of GS-5 level experience is required for GS-6.
• Demonstrated KSAs: collaboration with clinicians, priority setting, effective communication, care delivery processes, care in the community, medical terminology and related policies.

Job description

This is the advanced level of the position. The Advanced Medical Support Assistant (Advanced MSA) works for the San Francisco VA Health Care System (SFVAHCS), of the Sierra Pacific network (VISN 21). The position is located within the Office of Community Care (OCC). Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Advanced Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy.

Creditable Experience

Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.

Quality of Experience.

Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting] at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time.

Part-Time Experience.

Part-time experience as an MSA or equivalent administrative patient support in a non-VA medical inpatient or outpatient setting is creditable according to its relationship to the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Advanced Medical Support Assistant, GS-6 Experience.

One year of experience equivalent to the GS-5 grade level.

Demonstrated Knowledge, Skills, and Abilities.

Candidates must demonstrate all of the KSAs below:

1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
2. Ability to independently] set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, an regulations.
3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements:

No special physical qualifications are required.