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The Advanced Medical Support Assistant (MSA) at Veterans Health Administration (DOVA) provides essential administrative support to physicians, PAs, nurses, and other clinical staff within the VHA Patient Aligned Care Team (PACT) across Primary Care clinics.
The role encompasses scheduling, records management, referrals coordination, and ensuring smooth clinic operations to support high-quality patient care. This is a permanent, full-time position requiring US citizenship and English proficiency.
The Advanced Medical Support Assistant (MSA) position is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative to include all interdisciplinary clinics. The incumbent provides administrative support to Physicians, Physician’s Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative and professional staff throughout the Primary Care Service area.
To qualify for appointments to this position, all applicants must possess the following:
English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Grandfathering Provision. Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable.
Basic Requirement: Candidates must possess one of the following
Grade Determinations: In addition to the basic requirements for employment, candidates must meet the following grade‑determining criteria for placement at grade levels specified.
GS‑06. Medical Support Assistant (Advanced).
GS‑06. Experience Requirement. In addition to meeting the basic requirements