Advanced Medical Support Assistant

US-Department-of-Veterans-Affair; Florida; In loco; USD 46.000 - 65.000; Tempo pieno

Descrizione del lavoro

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant to support the VHA PACT initiatives, include CBOCs and Community Living Centers. The role emphasizes knowledge of internal policies, disaster response readiness, and coordinating clinic activities.

Candidates must meet basic education requirements and possess the experience described for GS-06 level, with strong abilities in terminology, collaboration, prioritization, and communication across diverse clinical teams.

Competenze

• Education options include high school diploma, GED, or post-high school education.
• Must meet GS-06 grade requirements and related experience as specified.
• Advanced knowledge of medical terminology is required.
• Ability to collaborate with clinicians to support patient care.
• Strong prioritization and communication skills are essential.

Conoscenze

Advanced medical terminology

Collaboration across disciplines

Prioritization & organization

Effective communication

Healthcare portals / patient access

Formazione

High school diploma or transcript

GED certificate

Proficiency certificate by State Board

Post-high school education

Descrizione del lavoro

The Advanced Medical Support Assistant (MSA) position is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative to include all interdisciplinary clinics that support the initiative as well as the Community Based Outpatient Clinics (CBOCs) and Community Living Center. Must be knowledgeable of the administrative policies and procedures to respond to an internal or external disaster.

English Language Proficiency

Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grandfathering Provision

Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable.

Basic Requirement

Candidates must possess one of the following

• High school diploma or transcript (including homeschooling)
• General Education Development (GED) certificate
• Proficiency certificate issued by a State or Territorial Board or Department of Education
• Post-high school education
• You do not have one of the education levels listed above, but you were in the Medical Support Assistant occupation (GS-0679) on a permanent appointment with the Department of Veterans Affairs as of February 5, 2026, meeting all qualification requirements as part of the grandfathering provision

Grade Determinations

In addition to the basic requirements for employment, candidates must meet the following grade-determining criteria for placement at grade levels specified. GS-06. Medical Support Assistant (Advanced), GS-06.

Experience Requirement

In addition to meeting the basic requirements, candidates must possess one (1) year of creditable experience equivalent to the next lower grade level (GS-05). Creditable experience include but are not limited to: answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit; scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).

Knowledge, Skills, and Abilities (KSAs)

In addition to meeting the experience for the GS-06 level, candidates must possess the following Knowledge, Skills, and Abilities.

• (a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• (b) Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• (c) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• (d) Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• (e) Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• (f) Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS 06.

Physical Requirements

The work is primarily sedentary, although some walking, standing, bending, and carrying of light items such as papers, files, or office supplies may be required. The position requires the ability to sit for extended periods, work at a computer, and engage in frequent communication by telephone and in person. Occasional assistance in escorting patients or retrieving records may occur. No special physical demands are required to perform the duties of this position.