Advanced IT Support Technician: Windows, AD & Networking

Grapevine MSP, LLC; Bakersfield (CA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Vision coverage

Paid time off

Performance bonuses

Equipment provided

Training programs

Growth plans

Team events

Job summary

Grapevine MSP, LLC in Bakersfield, CA is seeking an Authorized Technical Support Technician. This role advances beyond Tier 1 with deeper troubleshooting across Windows environments, Active Directory, networking, and common business apps.

You’ll document work, communicate clearly, and own issues escalated from Tier 1. The ideal candidate has 2+ years of IT support experience, strong Windows skills, and familiarity with AD, GP, and Microsoft 365.

Qualifications

• 2+ years IT support experience (MSP experience preferred).
• Strong hands-on troubleshooting in Windows environments.
• Practical experience with Active Directory, Group Policy, and Microsoft 365.
• Solid understanding of networking fundamentals.
• Ability to prioritize multiple issues and work independently.
• Clear written and verbal communication with both technical and non-technical people.
• Comfortable documenting your work thoroughly so others can follow it.

Responsibilities

• Troubleshoot and resolve intermediate hardware, software, and connectivity issues that go beyond basic desktop support.
• Work in Active Directory, Group Policy, and Microsoft 365 to fix access, permissions, and configuration problems.
• Diagnose network-related issues (DNS, DHCP, connectivity, basic firewall rules).
• Perform root-cause analysis on recurring problems and document both the fix and the underlying cause.
• Support and guide Tier 1 technicians on escalations while keeping clients informed.
• Assist with patching, endpoint management, and basic maintenance tasks.
• Escalate advanced issues to Tier 3 or vendors with clear notes and relevant logs.

Skills

Windows troubleshooting

Active Directory

Group Policy

Microsoft 365

Networking fundamentals

Documentation

Communication

Job description

Grapevine MSP, LLC in Bakersfield, CA is seeking an Authorized Technical Support Technician. This role advances beyond Tier 1 with deeper troubleshooting across Windows environments, Active Directory, networking, and common business apps.

You’ll document work, communicate clearly, and own issues escalated from Tier 1. The ideal candidate has 2+ years of IT support experience, strong Windows skills, and familiarity with AD, GP, and Microsoft 365.