Advanced Field Service Engineer

Honeywell; Houston (TX); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) match

Flexible Spending Accounts

Paid Time Off

12 Paid Holidays

Job summary

A leading technology company is seeking an Advanced Field Service Engineer to provide technical support and expertise. Responsibilities include maintaining complex Honeywell control systems, upgrading software without interruptions, and assisting sales. The role requires 5+ years of experience in field service engineering and a Bachelor's degree in Engineering. Employees enjoy a comprehensive benefits package, including medical and dental insurance, 401(k) matching, and paid time off.

Qualifications

• 5+ years of proven experience in field service engineering.

Responsibilities

• Communicate with customers on technical and administrative issues.
• Provide customer support on Honeywell Control Systems.
• Configure and maintain Honeywell hardware and software.
• Upgrade Experion software on live control systems.
• Migrate Legacy Honeywell control systems to new technology.
• Translate customer processes into business opportunities.
• Assist Sales during sales pursuits.
• Utilize technical expertise to improve customer experience.

Skills

Field service engineering

Customer support

Technical expertise in Honeywell solutions

Project management

Networking and switch configuration

Education

Bachelor's degree in Engineering or related field

L4 certification on Experion or TPS

Tools

Experion PKS

Honeywell Control Systems

PC/Networking

Job description

As an Advanced Field Service Engineer here at Honeywell, you will have the opportunity to provide advanced technical support and expertise to our customers. You will be responsible for performing maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell control systems (EXPERION PKS, TPS/TDC300). Your time will be spent validating customer requests, developing/maintaining/improving customer relationships, upgrades/migration planning and execution, all while ensuring Right and Fast Delivery ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business.

You will report directly to our Field Service Manager and you'll work out of our Houston, Texas location on a Remote work schedule.

In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.

KEY RESPONSIBILITIES

• Periodic communication with customers regarding technical and administrative issues
• Provide customer support on Honeywell Control Systems and serve as a customer contact for service-related issues/enquiries
• Configure, maintain and solve Honeywell hardware and software issues including Experion PKS, other DCS hardware/software such as LCN, TPS
• Upgrade Experion software from one software release to another on live control system without causing any interruption to customer’s industrial process
• Migrate Legacy Honeywell control systems to Honeywell’s new technology offering
• Understand customer key processes and economic drivers and translate those into business opportunities, providing timely research and recommendations
• Assist Sales during sales pursuits and be the face of Honeywell to end-users, and competitors
• Learn the end-to-end product/solution development and delivery/execution of Honeywell products and solutions
• Use technical expertise of sophisticated Honeywell solutions/product offerings to improve customer experience

YOU MUST HAVE

• 5 or more years of proven experience in field service engineering

WE VALUE

• Bachelor's degree in Engineering or a related technical discipline
• At least one L4 certification on any domain Experion or TPS
• Experience with Experion PKS Hardware & Software, in addition to Hiway, TDC, & TPS system experience including LCN, UCN, and Hiway equipment along with PC/Networking experience
• 3rd Party controls experience
• Networking and switch configuration knowledge
• Project Management experience (budget control, schedules, resource allocation, reporting)

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.