Advance Business Analyst expertise in AI

Synechron; Alpharetta (GA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Global opportunities/work abroad

Paid time off and holidays

Comprehensive insurance plans

Retirement savings plans

Udemy for Business access

Coaching from FinLabs/CoE teams

Projects with top banks and financials

Job summary

Synechron is seeking a Senior Business Analyst with AI expertise in Alpharetta, GA. You will partner with stakeholders, product managers, data scientists, and engineers to identify business opportunities, define strategic AI requirements, and translate complex challenges into practical AI-powered solutions.

You will evaluate AI use cases, build business cases, and ensure initiatives deliver measurable ROI while adhering to responsible AI practices.

Qualifications

• 10+ years of experience in business analysis, product analysis, or related role.
• Experience leading requirements-gathering and process improvements.
• Practical AI, ML, automation, analytics, or data projects experience.
• Ability to translate AI concepts into clear business language.
• Experience writing user stories, requirements documents, and specs.
• Experience with process modeling and documentation tools.
• Experience with Agile/Scrum/Kanban or hybrid delivery.

Responsibilities

• Partner with stakeholders to understand objectives, challenges, and AI adoption opportunities.
• Identify and prioritize AI/automation use cases based on value and ROI.
• Translate needs into actionable requirements for AI and tech teams.
• Develop business cases, feasibility analyses, and roadmaps for AI initiatives.
• Gather and validate requirements including user stories and acceptance criteria.
• Define AI model objectives, success criteria, and data needs with data scientists.

Skills

AI concepts

Machine learning

Generative AI

NLP

Data governance

Requirements analysis

Agile/Scrum/Kanban

Stakeholder management

Tools

Jira

Confluence

Azure DevOps

Visio

Lucidchart

Miro

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Position Summary

We are seeking a highly experienced Senior Business Analyst with expertise in Artificial Intelligence to help identify business opportunities, define strategic requirements, and translate complex business challenges into practical AI-powered solutions. The successful candidate will work closely with business stakeholders, product managers, data scientists, engineers, and leadership teams to analyze processes, define product requirements, evaluate AI use cases, and ensure that technology initiatives deliver measurable business value. This role requires strong business analysis capabilities combined with a solid understanding of AI, machine learning, data, and responsible AI practices.

Key Responsibilities

• Partner with stakeholders to understand business objectives, challenges, processes, and opportunities for AI adoption.
• Identify, evaluate, and prioritize AI and automation use cases based on business value, feasibility, risk, and expected return on investment.
• Translate business needs into clear, detailed, and actionable requirements for AI and technology teams.
• Develop business cases, feasibility assessments, cost-benefit analyses, and implementation roadmaps for AI initiatives.
• Gather, document, and validate functional and non-functional requirements, including: User stories, Acceptance criteria, Process flows, Business rules, Data Reporting and analytics requirements.
• Work with data scientists and engineers to define AI model objectives, success criteria, evaluation metrics, and data needs.
• Support the design and implementation of AI-powered products, workflows, chatbots, recommendation systems, predictive models, and automation solutions.
• Analyze business processes and recommend improvements using AI, machine learning, generative AI, and intelligent automation.
• Facilitate workshops, interviews, discovery sessions, and stakeholder meetings.
• Create process maps, journey maps, wireframes, use cases, and solution documentation.
• Define test scenarios and support user acceptance testing to confirm that AI solutions meet business and user expectations.
• Evaluate AI outputs for accuracy, relevance, consistency, usability, fairness, and alignment with business requirements.
• Collaborate with technical teams to investigate issues, clarify requirements, and manage scope changes.
• Monitor project outcomes and define key performance indicators to measure business and operational impact.
• Support change management, training, communication, and adoption of AI-enabled solutions.
• Identify risks related to data quality, privacy, security, compliance, bias, explainability, and responsible AI.
• Promote best practices for AI governance, documentation, transparency, and ethical use.
• Mentor business analysts and contribute to the continuous improvement of analysis standards and processes.

Required Skills

• 06+ years of experience in business analysis, product analysis, systems analysis, or a related role.
• Proven experience leading requirements-gathering and business process improvement initiatives.
• Practical experience working on AI, machine learning, automation, analytics, or data-driven technology projects.
• Strong understanding of AI concepts, including: Machine learning fundamentals, Generative AI and large language models, Natural language processing, Predictive analytics, Model training, Data quality and governance
• Ability to translate complex technical and AI concepts into clear business language.
• Experience writing user stories, acceptance criteria, business requirements documents, and functional specifications.
• Strong experience with process modeling and documentation tools.
• Experience working in Agile, Scrum, Kanban, or hybrid delivery environments.
• Strong analytical, problem-solving, communication, presentation, and stakeholder-management skills.
• Experience supporting testing, implementation, and post-launch evaluation of technology solutions.
• Ability to manage multiple priorities and work effectively with cross-functional teams.

Preferred Qualifications

• Experience working with AI-powered products, platforms, or enterprise transformation initiatives.
• Familiarity with prompt engineering, prompt evaluation, retrieval-augmented generation (RAG), AI agents, and vector databases.
• Experience defining evaluation frameworks for generative AI, including: Accuracy and relevance, Hallucination detection, Bias and fairness Safety compliance, Response quality and consistency
• Knowledge of responsible AI, AI governance, privacy, security, and regulatory requirements.
• Experience with data visualization and analytics tools such as Tableau, Power BI, Looker, or Qlik.
• Familiarity with SQL and data analysis.
• Experience with tools such as Jira, Confluence, Azure DevOps, Visio, Lucidchart, Miro, or equivalent.
• Knowledge of cloud AI services, including AWS, Microsoft Azure, or Google Cloud.
• Experience in a specific industry such as Investment banking or any financial services,

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.