Senior Business Analyst - Agentic AI

Synechron; Alpharetta (GA); On-site; USD 105,000 - 110,000; Full time

Benefits offered by this job

Laptop & mobile phone provision

Competitive compensation package

Comprehensive insurance plan

Paid annual leave 10 days

Parental leave plans

Retirement savings plans

Education & training benefit

Udemy for Business access

Coaching opportunities with FinLabs &

Extensive training opportunities

Global, diverse culture

Job summary

Synechron is seeking an experienced Senior Business Analyst to lead analysis, design, and delivery of AI-powered solutions. You will bridge business and technology teams, translating challenges into Agentic AI, Generative AI, and intelligent automation capabilities.

The role requires requirements gathering, stakeholder management, and collaboration with Product Owners, Data Scientists, AI Engineers, and Solution Architects to deliver innovative AI-driven capabilities.

Qualifications

• 10+ years of Business Analysis experience.
• Strong understanding of Agentic AI, Generative AI, and Large Language Models (LLMs).
• Experience gathering and documenting business and functional requirements.
• Expertise in Agile/Scrum methodologies.
• Strong experience writing User Stories, Epics, and Acceptance Criteria.
• Knowledge of AI-powered workflow automation and business process optimization.
• Experience with AI use cases such as: AI Agents, Knowledge Management, Customer Service Automation, Document Processing, Decision Support Systems.

Responsibilities

• Partner with business stakeholders to identify opportunities for Agentic AI and Generative AI adoption.
• Gather, analyze, document, and manage business and functional requirements.
• Define user stories, epics, acceptance criteria, and business workflows.
• Analyze existing business processes and identify automation opportunities using AI agents.
• Collaborate with AI/ML teams to translate business requirements into technical specifications.
• Support the development of AI-powered assistants, autonomous agents, and intelligent workflow solutions.
• Define process flows, decision trees, and agent interaction models.
• Participate in product backlog refinement, sprint planning, UAT, and production rollout activities.
• Track project progress, risks, dependencies, and stakeholder communications.
• Assist in AI governance, compliance, model explainability, and risk management discussions.
• Create BRDs, functional specs, process maps, and executive presentations.

Skills

Agentic AI

Generative AI

LLMs

Agile/Scrum

User stories

Stakeholder mgmt

Education

Bachelor's or Master's in related field

Tools

OpenAI

Azure OpenAI

Anthropic

LangGraph

CrewAI

AutoGen

Prompt engineering

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,500+, and has 58 offices in 20 countries within key global markets.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Alpharetta, GA is $105K - $110K/year & benefits (see below).

Job Summary

• We are seeking an experienced Senior Business Analyst - Agentic AI to drive the analysis, design, and delivery of next-generation AI-powered solutions. The ideal candidate will bridge business and technology teams, translating complex business challenges into Agentic AI, Generative AI, and intelligent automation solutions.
• The role requires expertise in requirements gathering, stakeholder management, business process analysis, and the ability to work closely with Product Owners, Data Scientists, AI Engineers, and Solution Architects to deliver innovative AI-driven capabilities.

Key Responsibilities

• Partner with business stakeholders to identify opportunities for Agentic AI and Generative AI adoption.
• Gather, analyze, document, and manage business and functional requirements.
• Define user stories, epics, acceptance criteria, and business workflows.
• Analyze existing business processes and identify automation opportunities using AI agents.
• Collaborate with AI/ML teams to translate business requirements into technical specifications.
• Support the development of AI-powered assistants, autonomous agents, and intelligent workflow solutions.
• Define process flows, decision trees, and agent interaction models.
• Participate in product backlog refinement, sprint planning, UAT, and production rollout activities.
• Track project progress, risks, dependencies, and stakeholder communications.
• Assist in AI governance, compliance, model explainability, and risk management discussions.
• Create business requirement documents (BRDs), functional specifications, process maps, and executive presentations.

Required Skills & Qualifications

Mandatory Skills

• 10+ years of Business Analysis experience.
• Strong understanding of Agentic AI, Generative AI, and Large Language Models (LLMs).
• Experience gathering and documenting business and functional requirements.
• Expertise in Agile/Scrum methodologies.
• Strong experience writing User Stories, Epics, and Acceptance Criteria.
• Knowledge of AI-powered workflow automation and business process optimization.
• Experience with AI use cases such as:
• AI Agents
• Knowledge Management
• Customer Service Automation
• Document Processing
• Decision Support Systems
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities.

Preferred Skills

• Experience with OpenAI, Azure OpenAI, Anthropic, Gemini, or other LLM platforms.
• Knowledge of RAG (Retrieval-Augmented Generation) architectures.
• Understanding of Agent Orchestration Frameworks such as LangGraph, CrewAI, AutoGen, or similar platforms.
• Familiarity with Prompt Engineering techniques.
• Experience working in Banking, Capital Markets, Wealth Management, or Financial Services domains.
• Knowledge of AI governance, compliance, and responsible AI practices.

Domain Experience

• Capital Markets
• Wealth & Asset Management
• Front Office Operations

Education

• Bachelor's or Master's Degree in Business Administration, Computer Science, Information Systems, Engineering, or a related field.

Desired Competencies

• Strong business acumen and strategic thinking.
• Ability to translate complex AI concepts into business-friendly language.
• Exceptional stakeholder engagement and presentation skills.
• Self-driven with a proactive approach to problem-solving.
• Ability to work in a fast-paced, cross-functional environment.
• Strong leadership and mentoring capabilities.

Nice to Have

• Experience with Conversational AI and IVR Transformation projects.
• Exposure to AI Agent ecosystems and autonomous workflow platforms.
• Certifications in CBAP, PMI-PBA, Agile, Scrum, or AI-related technologies.

We can offer you:

• A highly competitive compensation and benefits package
• A multinational organization with 58 offices in 20 countries and the possibility to work abroad
• Laptop and a mobile phone
• 10 days of paid annual leave (plus sick leave and national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
• Retirement savings plans
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work culture

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.