Adv Brokerage Operations Professional

Thrivent; United States; Remote; USD 35,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

Flexible spending account

401k

Pension

Life insurance

Disability insurance

Paid time off

Holidays

Volunteer time off

Parental leave

EAP

Well-being benefits

Job summary

Thrivent is seeking a Brokerage Operations associate to handle incoming calls and process new account documents, maintenance requests, distributions, and transfers, including ACAT and non-ACAT transfers. You will analyze non-routine items and collaborate with service teams to ensure accurate, timely processing.

The role requires 1–2 years in financial services and FINRA licensing (7 and 63/65 or 66) or plans to obtain within 90 days.

Qualifications

• High school diploma required; 1–2 years in financial services helpful.
• Strong written and verbal communication; ability to handle inquiries professionally.
• Proficiency with Microsoft Office and Outlook; comfortable with multiple systems.

Responsibilities

• Answer member and field calls; assist team, manage workflow, and provide coverage as needed.
• Understand brokerage operations products and applicable policies and procedures.
• Build professional relationships with field professionals and internal units; ensure timely service delivery.

Skills

Communication skills

Microsoft Office

Phone & customer service

Financial services knowledge

Detail-oriented

Education

High School diploma

Bachelor’s degree preferred

Tools

NFS systems

Thrivent systems

Microsoft Outlook

Job description

This position is accountable for answering incoming phone calls and processing new account documents, maintenance requests, distributions, and brokerage account transfers, including ACAT and non-ACAT transfers of assets. This includes analyzing and processing non-routine and/or complex new business and service transactions, including not-in-good-order (NIGO) items. This position will also make outbound calls as required. Ensures service-related activities are performed quickly, accurately, cost-effectively and in compliance with internal service and state and federal regulatory standards. Provides support in the development of policies/procedures and quality assessments. This position focuses on using job or technical knowledge and skills to serve customers effectively. Willingly cooperates and works collaboratively to accomplish department objectives.

Job Duties and Responsibilities

• Provide services as part of a brokerage operations functional team. This includes answering member and field phone calls, assisting other team members, managing workflow, flexing to provide functional coverage and collaborating with other service teams.
• Maintain a thorough understanding of brokerage operations products, services and affiliated systems including the NFS and Thrivent systems and applicable operational policies and procedures.
• Build and maintain a high quality and professional working relationship with all field professionals, clearing firm and internal business units.
• Analyze, approve and provide high quality and timely service assuring strong member and field satisfaction and achieving and exceeding established service level timeframes.
• Provide quality customer service by providing detailed, accurate and timely communications to ensure the field and clients have a reasonable understanding of the operational status of the account.
• Achieve or exceed department quality standards.

Required Job Qualifications

• High School diploma, 1-2 years related Financial Services industry experience
• Strong written and verbal communication skills
• Proficient with Microsoft Office suite tools, Microsoft Outlook in particular
• FINRA Series 7 and 63/65, or 66requiredor obtained within90 daysof hire.Additionallicensure by manager approval as specific jobaccountabilities warrant.

Preferred

• Bachelor's degree in a relevant field i.e. Business, Finance, Economics
• 3-5 years experience in Brokerage industry, with particular focus in Account Transfers, including ACAT and non-ACAT/TOA processing

Pay Transparency

Thrivent's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $25.21 - $34.11 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

• various bonuses (including, for example, annual or long-term incentives)
• medical, dental, and vision insurance
• health savings account
• flexible spending account
• 401k
• pension
• life and accidental death and dismemberment insurance
• disability insurance
• supplemental protection insurance
• 20 days of Paid Time Off each year
• Sick and Safe Time
• 10 paid company holidays
• Volunteer Time Off
• paid parental leave
• EAP
• well-being benefits, and other employee benefits

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [e-mail] or call 800-847-4836 and request Human Resources.