Adult Supportive Services Case Aide

Fond-Du-Lac-Reservation; Cloquet (MN); On-site; USD 24,000 - 27,000; Full time

Job summary

Fond du Lac Band of Lake Superior Chippewa is seeking a full-time Human Services assistant to greet clients, conduct intakes, and guide them to appropriate services. You will coordinate enrollment, verify eligibility, and maintain confidential records in a fast-paced tribal social services environment.

The role requires strong communication, attention to detail, and the ability to work independently while supporting Adult Case Managers and staff across multiple programs.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Valid US driver's license required; insurance eligibility per band policy.
• Experience with intake, data entry, and confidential records preferred.
• Ability to work independently, with strong attention to detail and accuracy.
• Cultural sensitivity and experience with Native American communities preferred.

Responsibilities

• Greet clients and provide courteous, high-quality service; assess needs and guide to staff or programs.
• Conduct intake by phone and in person; collect information and assist with forms.
• Explain Tribal, state, federal programs and access points for services.
• Coordinate client intake and enrollment to ensure timely access to services.
• Maintain confidential records and complete required reports and data entry.
• Support case managers and staff with transportation, projects, and activities.

Skills

Customer service

Intake procedures

Data entry

Record keeping

Communication skills

Driver's license

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Databases

Outlook

Job description

Division/Department: Human Services/Social ServicesLocation: Min No Aya Win Human Services Center & Center for American Indian Resources - OnsiteReports To: Adult Services SupervisorProbationary Period: 90 days Full-timeFLSA Status: Non-Exempt HourlyClassification: Child-Related-CADriver’s License: Level 3 - Driver's License RequiredWage: $17.31 to $19.47 hourlyResponsibilities: Provide courteous, high-quality customer service by greeting clients and visitors, assessing needs, and directing them to appropriate staff, programs, services, or community resources.Serve as an initial point of contact for clients by conducting phone and in-person intakes, gathering information, assisting with forms, and facilitating access to services.Explain available Tribal, state, federal, health, and human services programs, including mental health, medical, dental, substance use, social services, income maintenance, public health, and other community resources.Coordinate client intake, enrollment, and assignment processes to ensure timely access to services and a smooth transition to case management and other support programs.Meet with clients to collect, verify, and submit required documentation and determine initial and ongoing eligibility for programs and services.Collaborate with case managers, supportive services staff, and other team members to identify client needs, coordinate services, and address immediate concerns.Identify individuals who may be experiencing a crisis or urgent need and connect them with appropriate interventions, services, and resources.Maintain complete, accurate, and confidential client records, files, documentation, and electronic data entry in accordance with program requirements, best practices, and privacy standards.Complete intake forms, program documentation, eligibility records, activity records, and other required reports to meet Tribal, state, and federal requirements.Provide administrative and office support, including answering phone calls, processing incoming and outgoing mail, faxing and distributing documents, scanning, photocopying, filing, typing, word processing, and electronic documentation.Compose, edit, and prepare correspondence, newsletters, articles, brochures, forms, reports, and other program-related materials.Create, maintain, and update databases, tracking systems, and data entry processes to support program operations and reporting requirements.Organize and maintain client files, office records, and workspaces to ensure an efficient and orderly work environment.Assist Adult Case Managers, Supportive Services staff, and other department personnel with direct client services, projects, transportation, and program activities.Follow program policies, procedures, and guidelines to ensure compliance with applicable Tribal, state, and federal regulations.Maintain confidentiality of client information and records at all timesAppropriate work attire is required.Must attend all mandatory department trainings.Ensures confidentiality of financial records and all records for employees and/or clients.Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.Maintains a clean and organized work area.Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.Qualifications: Valid Driver’s License issued in the US is required. o Eligibility determined by FDL's insurance company.High school diploma or GED required.A.A degree is preferred.Knowledge of computer applications to include word processing, data bases and/or data entry, Spreadsheets, and Microsoft Outlook is required.Knowledge of Native American communities, culture, customs, and beliefs is preferred.Experience working with Native Americans clients, communities and is able to demonstrate cultural sensitivity is preferred.Ability to communicate effectively orally and in writing is required.Ability to work independently and establish priorities is required.Attention to detail and accuracy is required.Ability to establish professional and harmonious working relationships on all projects and with all parties involved.Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.Subject to pre-employment and annual background checks.Subject to immunization review and submitted proof of required vaccinations.PHYSICAL REQUIREMENTS:Normal physical requirements.T he Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang ( Where the water stops ), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse , supportive , and inclusive workforce that employs Fond du Lac Band members, native peoples , and those from our surrounding communities .As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promot es our language, culture, and the preservation of our natural resources .The Fond du Lac Band is a n employer that cultivate s the growth of our employees and our programs ; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac O rdinance #12/94 (TERO).Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.