Adult Protective Services Case Manager 2 (Investigator)-00180589

Georgia Department of Human Services; Atlanta (GA); On-site; USD 40,000 - 48,000; Full time

Job summary

The Georgia Department of Human Services is hiring an Adult Protective Services Case Manager to work with vulnerable populations. The role involves investigating complaints and providing necessary support services. The ideal candidate will have a Bachelor's degree and experience in crisis intervention or similar fields.

Benefits

Flexible work schedule

Employee retirement plan

401(k) and 457 plans

Paid holidays and vacation

Medical, dental, and vision insurance

Qualifications

• Bachelor's Degree in a related field from an accredited college.
• One year of experience at entry-level Case Manager.
• Experience with issues like family violence or services for the elderly is a plus.

Responsibilities

• Conduct initial investigations on reports meeting APS criteria.
• Evaluate client risk levels and ensure safety.
• Maintain required documentation and reports.

Skills

Crisis intervention

Client relationship management

Documentation

Communication

Education

Bachelor's Degree in a related field

Job description

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Description

Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Georgia Department of Human Services (DHS), Division of Aging Services (DAS), Adult Protective Services (APS) is seeking candidates for the position of Adult Protective Services Case Manager 2. This position is located in Whitfield County, Georgia with initial training in Gordon County. After the training, the selected candidate will report to the office location in Gordon County twice a month and will cover the additional counties of Catoosa, Dade, Gordon, Murray, Walker and Whitfield.

JOIN OUR TEAM!!!

Job Description

Pay Grade: J

Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate and resolve complaints. Acts as a liaison between client and service providers.

Role And Responsibilities

• Performs initial investigations of protective service reports for cases meeting Adult Protective Services (APS) criteria and determines appropriateness of intervention within a standard of promptness.
• Evaluates the level of risk to clients and takes appropriate action to ensure safety.
• Provides follow-up, consultations and other applicable resources to stabilize situation to prevent further recurrence of Abuse/Neglect/Exploitation.
• Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults.
• Maintains required documentation and completes reports within standards of promptness.
• Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings.
• Performs other professional responsibilities as assigned.
  
  

Core Competencies:

• Provides services and information to and honors all of the State’s commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
• Cooperates with others to accomplish common goals and works as a team player within and across departments to achieve shared goals.
• Treats others with dignity and respect, maintains a friendly demeanor and values the contributions of others.
• Delivers consistently required business results and meets achievable yet aggressive goals. Complies with quality standards and meets deadlines.
• Maintains focus on agency and State goals.
• Displays honesty, accountability, and a strong commitment to his or her public duty and presents oneself as a credible representative of the agency and State to maintain the public trust.
• Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State.
• Has excellent oral, written, presentation, and interpersonal communication skills.
  
  

Minimum Qualifications

• Bachelor's Degree in a related field from an accredited college or university;
  
  

OR

• One (1) year of experience at the lower level Adult Protective Services Case Manager 1 or position equivalent.
  
  

Preferred Skills/Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following education/skills/experience:

• Experience working with a specific issue facing client populations such as family violence, crisis intervention, substance abuse, services to the elderly or disabled.
• Bachelor’s degree in a Human Services program
• Possession of a valid driver’s license and consistent access to a vehicle for required work-related activities
  
  

Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Additional Information

For more detailed information about the Georgia Department Human Services

https://dhs.georgia.gov/

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @[e-mail]

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit http://team.georgia.gov/ for more information.

Insurance

Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.

Health Benefits: 1-800-610-1863 State Health Benefit Plan

Flexible Benefits: 1-877-342-7339 GA Breeze Portal

Retirement

State employees participate in the Employee's Retirement System. Contributions are based on a percentage of salary and service date entry

Employee Retirement System: 1-800-805-4609 ERS Website

Deferred Compensation

Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.

Peach State Reserves: 1-877-342-7339 ERS / Peach State Reserves

Credit Union

Employees are eligible to become members of the Atlanta Postal Credit Union and Georgia United Credit Union

01

What is your highest level of education completed?

• Doctorate Degree
• Master's Degree
• Bachelor's Degree
• Associate's Degree
• High School Diploma
• GED
  
  

02

Do you have a Bachelor's degree in a Human Services, or similarly related program?

• Yes
• No
  
  

03

Do you have professional experience working with specific issue facing client populations such as family violence, crisis intervention, substance abuse, services to the elderly or disabled? (Experience must be shown on application)

• Yes
• No
  
  

04

How many years of customer service experience do you have working with internal and external customers in a professional setting? (Experience must be shown on application.)

• None
• Less than 1 Year
• 1+ Years
• 2+ Years
• 3+ Years
• More than 4 Years
  
  

05

How proficient are you in Microsoft Office?

• None
• Beginner
• Intermediate
• Advanced
• Expert
  
  

06

Are you aware this position will require you to travel within the counties listed in the job posting?

• Yes
• No
• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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