Advocate 2 (APS Investigator)-00018616

Georgia Department of Human Services; Atlanta (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic state agency dedicated to strengthening families and communities in Georgia. As an Adult Protective Services Case Manager, you will play a vital role in providing personal support and crisis intervention to vulnerable populations. This position involves conducting investigations, evaluating risks, and coordinating services to protect individuals from abuse and neglect. With a generous benefits package and opportunities for professional growth, this role offers a fulfilling career in public service. If you are passionate about making a difference and supporting those in need, this position is an excellent opportunity to contribute to the well-being of your community.

Benefits

Flexible Work Schedule

Employee Retirement Plan

401(k) Plan

13 Paid Holidays

Medical, Dental, Vision Insurance

Vacation & Sick Leave

Employee Discount Programs

Telework Opportunities

Qualifications

• Bachelor's Degree in a related field or equivalent experience required.
• Experience with family violence, crisis intervention, or services to the elderly preferred.

Responsibilities

• Conducts investigations of protective service reports and evaluates client risk.
• Acts as a liaison between clients and service providers to ensure safety.

Skills

Crisis Intervention

Client Support Services

Communication Skills

Judgment and Decision Making

Education

Bachelor's Degree in a related field

Experience as Adult Protective Services Case Manager 1

Tools

Documentation Software

Communication Tools

Job description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Georgia Department of Human Services (DHS), Division of Aging Services (DAS), Adult Protective Services (APS) is seeking candidates for the position of Adult Protective Services Case Manager 2. This position is located in Newnan, Coweta County, Georgia and will primarily cover the additional counties of Peach, Monroe, Crawford, Taylor, Talbot, Upson, Harris, Troup and Meriwether, Georgia.

JOIN OUR TEAM!!!

Pay Grade: J

Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate and resolve complaints. Acts as a liaison between client and service providers.

Role and Responsibilities:

1. Performs initial investigations of protective service reports for cases meeting Adult Protective Services (APS) criteria and determines appropriateness of intervention within a standard of promptness.
2. Evaluates the level of risk to clients and takes appropriate action to ensure safety.
3. Provides follow-up, consultations and other applicable resources to stabilize situation to prevent further recurrence of Abuse/Neglect/Exploitation.
4. Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults.
5. Maintains required documentation and completes reports within standards of promptness.
6. Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings.
7. Performs other professional responsibilities as assigned.

Core Competencies:

1. Provides services and information to and honors all of the State’s commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
2. Cooperates with others to accomplish common goals and works as a team player within and across departments to achieve shared goals.
3. Treats others with dignity and respect, maintains a friendly demeanor and values the contributions of others.
4. Delivers consistently required business results and meets achievable yet aggressive goals. Complies with quality standards and meets deadlines.
5. Maintains focus on agency and State goals.
6. Displays honesty, accountability, and a strong commitment to his or her public duty and presents oneself as a credible representative of the agency and State to maintain the public trust.
7. Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State.
8. Has excellent oral, written, presentation, and interpersonal communication skills.

Bachelor's Degree in a related field from an accredited college or university;

OR

1. One (1) year of experience at the lower level Adult Protective Services Case Manager 1 or position equivalent.

Preferred Skills/Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following education/skills/experience:

1. Experience working with a specific issue facing client populations such as family violence, crisis intervention, substance abuse, services to the elderly or disabled.
2. Bachelor’s degree in a Human Services program.
3. Possession of a valid driver’s license and consistent access to a vehicle for required work-related activities.

Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

For more detailed information about the Georgia Department of Human Services.

https://dhs.georgia.gov/

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer.

If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: HRHelpline

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process.
This position is subject to close at any time once a satisfactory applicant pool has been identified.