Adult Library Services Ambassador (Part-Time, 16 Hours/week)

Illinois; Glenview (IL); On-site; USD 28,379,000 - 31,685,000; Part time

Job summary

The Glenview Public Library seeks an Adult Library Services Ambassador to greet patrons, provide reference help, and assist with readers' advisory and technology support. You will promote library services, resources, and programming while delivering an exceptional patron experience.

The role requires an evening and weekend schedule, comfortable with public interaction, and familiarity with literature. A Bachelor's degree or LTA certificate is preferred, and you must be able to lift up to 25 lbs.

Qualifications

• Bachelor's Degree or LTA Certificate or equivalent experience.
• Familiarity with literature preferred.
• Evenings and weekends are required.

Responsibilities

• Provide reference and readers' advisory services at adult desks.
• Assist patrons with technology and library resources.
• Promote library programs, resources, and services to patrons.
• Deliver friendly, professional customer service in a busy public setting.

Skills

Interpersonal skills

Multitasking

Customer service

Literature familiarity

Problem solving

Adaptability

Technology help

Education

Bachelor's Degree or LTA Certificate

Tools

ILS software

Windows OS

Excel

Email

Word processing

Job description

(work schedule- Mondays 5:00pm-9:00pm, Tuesdays 12:00pm-5:00pm, Thursdays 5:00pm-9:00pm and one Saturday 9:00am-5:00pm and Sunday 1:00pm-5:00pm weekend per month)

Do you believe Libraries are about more than just books? If you're passionate about connecting people with ideas, promoting great resources, and delivering an exceptional customer experience, we want you on our team!

This position involves extensive interaction with the public, both in person and by phone. Whether you're recommending a great read, troubleshooting a question, or introducing someone to a new resource, you'll play a key role in creating positive library experiences and helping patrons find more than they expected.

Note: This role requires a flexible schedule of evenings and weekends.

The pay rate for this position is $20.83 per hour.

The Adult Library Services Ambassador serves as a welcoming first point of contact at the adult service desks, providing essential reference, readers' advisory, and technology assistance. This role is dedicated to elevating the patron's experience by actively promoting library services, resources, and programming, ensuring that every community member has a meaningful and successful visit.

Education/Experience/Qualifications

• Bachelor's Degree or LTA Certificate or equivalent combination of education and relevant work experience
• Familiarity with literature desired
• Available to work evenings and weekends

Knowledge, Skills, and Abilities

• Excellent interpersonal skills and ability to maintain and foster cooperative, courteous working relationships with a multicultural/multigenerational staff and patron population
• Knowledge of products, services, and current trends and issues in library practices
• Knowledge of and interest in media, fiction, and nonfiction materials for adults
• Successfully handles multiple tasks and projects simultaneously
• Can listen, analyze, problem solve, and exercise good judgment when handling both routine and non-routine issues
• Works independently and prioritizes tasks to meet deadlines
• Adaptable to changes in existing practices, library routines, and workflows
• Can operate a personal computer; has knowledge of ILS software, email, Windows, Excel, and basic word processing functions
• Ability to learn, assist others, and perform basic troubleshooting on a variety of library technologies
• Ability to sit, walk, stand, bend, and stoop on an occasional basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and ability to reach overhead.
• Ability to lift up to 25 lbs. on an occasional basis.

Decisions and criteria governing the employment relationship with all employees at the Glenview Public Library are made in a non-discriminatory manner, without regard to race, color, religion, actual or perceived sex, gender, national origin, citizenship status, ancestry, sexual orientation or sexual preference, gender identity, age, marital status, pregnancy status, physical or mental disability (unrelated to an individual's ability to perform the essential functions of the job either with or without a reasonable accommodation), association with a person with a disability, unfavorable discharge from military service or military status, genetic information, or any other category protected by state, federal or local law.

Glenview Public Library
1930 Glenview Road
Glenview
Glenview Public Library , IL 60025

(work schedule- Mondays 5:00pm-9:00pm, Tuesdays 12:00pm-5:00pm, Thursdays 5:00pm-9:00pm and one Saturday 9:00am-5:00pm and Sunday 1:00pm-5:00pm weekend per month)