Human Services Coordinator II, Case Management Supervisor, North Shore Site Office

Commonwealth of Massachusetts; Salem (MA); On-site; USD 77,000 - 105,000; Full time

Job summary

Commonwealth of Massachusetts is seeking a Human Services Coordinator II, Case Management Supervisor for the North Shore Site Office. The role focuses on supervising case managers, conducting needs and risk assessments, and coordinating DMH services to promote client recovery.

The position is full-time (37.5 hours/week) with a 9:00 a.m.–5:00 p.m. schedule, weekends off. Travel may be required; a valid driver's license is preferred.

Qualifications

• Bachelor's degree or higher in social work, psychology, sociology, counseling, or related field is required.
• At least four (4) years of full-time or equivalent part-time case management/clinical experience.
• Travel may be required; valid driver's license at class level for assignment may be required.
• Education and licensure will be verified per Hiring Guidelines; vaccination requirements may apply.

Responsibilities

• Provide weekly supervision to case managers to ensure quality services.
• Participate in Case Management Record Review Committee and follow up on deficiencies.
• Conduct needs assessments to determine service type and intensity; manage a reduced caseload.
• Provide supportive counseling to clients and/or significant others.
• Develop relationships with community agencies to access comprehensive services for clients.
• Identify unmet needs and develop new programs to address them.
• Monitor service utilization and ensure continuity of care.
• Assist clients in developing a supportive community network.

Skills

Supervision

Needs assessments

Case management

Risk assessment

Advocacy

Interpersonal skills

Cultural competence

Microsoft Office

Education

Bachelor's degree in social work or related field

Tools

Microsoft Office

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Human Services Coordinator II, Case Management Supervisor, North Shore Site Office (260005YA)

Job Description

Description

The Department of Mental Health is seeking qualified professionals for the position of Human Service Coordinator II to promote the recovery of DMH clients through the supervision of case managers and serving as a resource to DMH funded programs. The planning and implementation of well-coordinated services and benefits based on the clients' preferences, strengths, and needs and on the availability of resources is a responsibility of this position along with ongoing assessment of risk and attention to risk mitigation. Human Service Coordinator II may be responsible for a reduced case load with supervisory responsibilities. In addition, the position is responsible for performing Needs & Means assessments of assigned individuals who are determined eligible for DMH services.

This is a full-time, 37.5 hours per week position and the incumbent will work a schedule from 9:00 a.m. –5:00 p.m. with Saturday and Sunday as days off.

Duties and Responsibilities (these are a general summary and not all inclusive)

• Provides weekly supervision to case managers to ensure that quality services are provided to clients.
• Participates in the Case Management Record Review Committee and follows‑up on any observed trends in deficiencies in client records or MHIS with assigned case managers.
• Provides direct care by conducting needs assessments of clients eligible for DMH services to determine the type and intensity of services needed. Responsible for a reduced caseload.
• Provides supportive counseling to clients and/or significant others to identify, accept, and secure services.
• Develop and maintain working relationships with community agencies and other state programs and agencies to identify unmet needs and to effectively access a comprehensive range of services for clients.
• Demonstrates insight and creativity in the identification and development of new programs to effectively address specific client needs which are currently not being met by existing services.
• Assumes and/or delegates responsibility for supervises' consumers when supervisee is absent or unavailable, assuring continuity of services to clients.
• Assists clients in developing and maintaining a supportive network in the community, particularly in relation to family and friends for clients to develop and maintain meaningful social relationships.
• Assesses client risk issues, presents at Clinical Reviews, and assures that case managers follow through with all treatment/risk reduction recommendations.
• Monitors assigned programs by meeting with vendor staff monthly.
• Meets monthly with assigned programs to review clients' utilization of identified services and to review whether clients continue to need the level of service provided.

Required Qualifications

• Considerable ability to deal effectively with clients and community agencies.
• Ability to accurately conduct needs assessments and to develop and implement an individual service plan.
• Skills in making productive referrals, negotiating assertively from an advocacy‑based client centered perspective with a variety of public service agency professionals.
• Ability to work non‑judgmentally with clients whose belief system may be predicated on values incongruent with those of the Case Manager Supervisor.
• Ability to supervise and evaluate performance of staff.
• Ability to respond to multiple demands by effectively prioritizing tasks.

Preferred Qualifications

• Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals.
• Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel.

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self‑determination, protects human rights and supports mental health training and research.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions about this requisition, please contact Employment and Staffing Customer Service at 1-800-510-4122, option 4.

Qualifications

Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

In addition applicants must have at least four (4) years of full-time, or equivalent part-time, case management of clinical/therapeutic experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non‑management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Aff... ...

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Salem-45 Congress Street

Job

Community and Social Services

Agency

Department of Mental Health

Schedule

Full-time

Shift

Day

Job Posting

Sep 16, 2026, 2:04:16 PM

Salary

76,972.48 - 105,010.10 Yearly

If you have Diversity, affirmative action or equal employment opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : [e-mail] - 8572835830

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No