Adult Ancillary Scheduler I

OU Health; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Relocation assistance

Competitive wages

Job summary

OU Health is seeking an Adult Ancillary Scheduler I in Oklahoma City to support patient access by coordinating and scheduling diagnostic tests and procedures. The role verifies insurance details, pre-certifications, and authorization requirements while entering information into scheduling and registration systems to ensure a smooth patient experience.

Primary duties include answering calls, guiding patients through care coordination with the multidisciplinary team, and maintaining accurate

Qualifications

• High school diploma or GED required.
• 1+ year of customer service experience for Level 1; 3+ years scheduling in healthcare for Level 2; 5+ years scheduling in healthcare for Level 3.

Responsibilities

• Answers telephone promptly and professionally.
• Coordinates patient care through the continuum of care with the multidisciplinary team.
• Serves as a resource for care management.
• Ensures tests and procedures are scheduled in the correct location with appropriate resources.
• Communicates testing requirements to patients or physician offices.
• Uses scheduling and admissions modules to update information.
• Maintains accurate patient medical record numbers and coordinates with registration.
• Collaborates with internal and external teams to ensure excellent customer service.
• Completes required training annually.

Skills

Customer service

Scheduling coordination

Communication skills

Team collaboration

Education

High School Diploma or GED

Associate's Degree

Tools

Epic scheduling system

Registration systems

Job description

Adult Ancillary Scheduler I - Logo### Adult Ancillary Scheduler IApply: Oklahoma City: Full time: Posted Today: R0067171## **Position Title:**Adult Ancillary Scheduler I## **Department:**Adult Radiology Admin/Support## **Job Description:*****New to OU Health? Ask your recruiter about our competitive wages and total rewards package, including possible relocation assistance if you are located outside of 100 miles!*** **\\*\\*These positions are available in levels 1,2,or 3 depending on experience, education, and licenses/certifications\\*\\*** The Ancillary Services Scheduler I performs Patient Access functions with minimal supervision, serving as an advocate and educator for patients while supporting a multidisciplinary care team. This role coordinates and schedules diagnostic tests and procedures, ensuring the correct location and resources are arranged. They obtain and document pre-certification and authorization requirements, accurately enter information into scheduling or registration systems, and verify insurance details to support a smooth patient experience. **Essential Responsibilities***Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.** Answers telephone promptly and professionally.* Coordinates patient care throughout the continuum of care through collaboration with the multidisciplinary team.* Serves as a resource for care management.* Ensures tests and procedures are scheduled in the correct location with appropriate resources.* Selects accurate insurance carrier plans; notifies the patients or physician office staff of out-of-network carriers or potential benefit reductions.* Communicates testing requirements to patients or physician offices based on scheduling module instructions.* Duplicates any edits made in the scheduling module within the admissions module.* Monitors scheduling reports for the upcoming day to maintain readiness during potential Epic downtime.* Works closely with the physician office staff to ensure that pre-cert/authorization numbers are entered into in the scheduling or registration system.* Consistently selects the correct patient medical record number.* Maintains open communication with registration staff for unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.* Uses appropriate tools to communicate with Patient Access and other facility departments as needed.* Receives, maintains, and indexes physician orders per facility standards and guidelines.* Collaborates with internal and external interdisciplinary teams to ensure excellent customer service.* Attends in-service education and completes all required training annually.**General Responsibilities*** Performs other duties as assigned.**Minimum Qualifications (Level 1):****Education Requirements:** High School Diploma or GED required.**Experience Requirements:** 1 or more years of customer service experience required. Radiology or physician office scheduling experience preferred.**License/Certification/Registration Requirements:** None Required. **Minimum Qualifications (Level 2):****Education Requirements:** High School Diploma or GED required**.****Experience Requirements:** 3 or more years of scheduling in healthcare setting or patient access experience required**License/Certification/Registration Requirements:** Certified Revenue Cycle Representative (CRCR) issued by the Healthcare Financial Management Association (HFMA) or Certified Healthcare Financial Professional (CHFP) issued by HFMA required within 180 days of hire. **Minimum Qualifications (Level 3):****Education Requirements:** Associate's Degree required.**Experience Requirements:** 5 or more years of scheduling experience required.**License/Certification/Registration Requirements:** Certified Revenue Cycle Representative (CRCR) issued by the Healthcare Financial Management Association (HFMA), or Certified Healthcare Financial Professional (CHFP) issued by HFMA required within 180 days of hire. **Knowledge/Skills/Abilities Requirements*** Communicates clearly and concisely, verbally and in writing.* Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.* Works effectively with employees, patients, and external partners.* Demonstrates proficiency in required PC applications.* Understands and adheres to organizational policies, procedures, and systems.* Performs accurate mathematical calculations, reconciles figures, and demonstrates correct grammar, spelling, and transcription.