Scheduler - Dean McGee Eye Institute - Oklahoma Health Center

OU Health; Oklahoma City (OK); On-site; USD 21,000 - 28,000; Full time

Job summary

OU Health is seeking a Scheduler for the Dean McGee Eye Institute at the Oklahoma Health Center to manage patient testing and procedures, verify insurance, and enter data in scheduling and registration systems.

The role requires a high school diploma or GED, with 1+ year scheduling experience preferred. You will coordinate with physician offices and registration staff to ensure accurate pre-certifications and timely appointments.

Qualifications

• Clear and concise written and verbal communication.
• Ability to work with patients and staff.
• Proficiency with PC applications as required.
• Understanding of organizational policies, procedures, and systems.

Responsibilities

• Answer telephone in a timely and professional manner.
• Schedule patients for tests and procedures via the Meditech scheduling module.
• Select accurate insurance carrier plans and inform about out-of-network or benefit reductions.
• Inform physician office staff or patient of testing requirements per scheduling module.
• Ensure edits in scheduling are duplicated in admissions.
• Maintain knowledge of scheduling reports for next-day readiness.
• Coordinate with physician offices to obtain pre-cert/authorization numbers.
• Select the correct patient medical record number consistently.
• Keep communications open with registration staff regarding unscheduled patients.
• Communicate with Patient Access and other departments as necessary.
• Edit medical accounts to PRE status per standards.
• Receive, maintain, and index physician orders per standards.
• Attend in-service and mandatory education week.
• Perform other duties as assigned.

Skills

Communication

Customer orientation

Interpersonal skills

PC skills

Policies & procedures

Basic math

Education

High school diploma or GED

Job description

Position Title

Scheduler - Dean McGee Eye Institute - Oklahoma Health Center

Department

DMEI-Oklahoma Health Center

Job Description

General Description: Schedules patient testing/procedures/admissions; obtains pre- cert/authorization numbers and enters in the scheduling or registration system; obtains and enters accurate insurance information; answers incoming phone calls.

Essential Responsibilities

• Answer telephone in a timely and professional manner.
• Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions through the Meditech scheduling module.
• Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease on benefits.
• Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module.
• Ensure that any edits performed in the scheduling module are also duplicated in the admissions module.
• Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time.
• Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system.
• Select the correct patient medical record number consistently.
• Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.
• Utilize appropriate method/tool to communicate with Patient Access and other facility departments, as necessary.
• Edit medical accounts to a PRE status per facility or SSC standards and guidelines.
• Receive, maintain, and index physician orders per facility and SSC standards and guidelines.
• Attends in-service presentations and completes mandatory education week.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

Education: High school diploma or GED required.

Experience: None required. 1 or more years of work experience in scheduling preferred.

Licensure/Certifications/Registrations Required: None required.

Knowledge, Skills And Abilities

• Communication - communicates clearly and concisely, verbally and in writing.
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Interpersonal skills - able to work effectively with other employees, patients and external parties.
• PC skills - demonstrates proficiency in PC applications as required.
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems.
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.