Adult Ancillary Scheduler I

OU Medical Center; Oklahoma City (OK); In loco; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

OU Medical Center in Oklahoma City seeks an Adult Ancillary Scheduler I to support patient access by coordinating diagnostic tests, obtaining authorizations, and scheduling in the Epic system.

The role collaborates with radiology and other teams to ensure correct locations, resources, and accurate insurance details, with training provided and opportunity for growth across levels 1–3.

Competenze

• Education: High School Diploma or GED required.
• ,
• Experience in healthcare scheduling preferred.
• Must be able to document accurately and communicate clearly.

Mansioni

• Answers telephone promptly and professionally.
• Coordinates patient care with multidisciplinary team.
• Schedules tests and procedures in correct location with appropriate resources.
• Obtains and documents pre-certification/authorization.
• Verifies insurance details to support patient experience.
• Keeps scheduling and admissions modules in sync.

Conoscenze

Customer service

Scheduling

Communication

PC literacy

Patient scheduling

Formazione

High School Diploma or GED

Associate's Degree

Strumenti

Epic Scheduling System

Descrizione del lavoro

Position Title:

Adult Ancillary Scheduler I

Department:

Adult Radiology Admin/Support

Job Description:

The Ancillary Services Scheduler I performs Patient Access functions with minimal supervision, serving as an advocate and educator for patients while supporting a multidisciplinary care team. This role coordinates and schedules diagnostic tests and procedures, ensuring the correct location and resources are arranged. They obtain and document pre-certification and authorization requirements, accurately enter information into scheduling or registration systems, and verify insurance details to support a smooth patient experience.

These positions are available in levels 1,2,or 3 depending on experience, education, and licenses/certifications

Essential Responsibilities

• Answers telephone promptly and professionally.
• Coordinates patient care throughout the continuum of care through collaboration with the multidisciplinary team.
• Serves as a resource for care management.
• Ensures tests and procedures are scheduled in the correct location with appropriate resources.
• Selects accurate insurance carrier plans; notifies the patients or physician office staff of out-of-network carriers or potential benefit reductions.
• Communicates testing requirements to patients or physician offices based on scheduling module instructions.
• Duplicates any edits made in the scheduling module within the admissions module.
• Monitors scheduling reports for the upcoming day to maintain readiness during potential Epic downtime.
• Works closely with the physician office staff to ensure that pre-cert/authorization numbers are entered into in the scheduling or registration system.
• Consistently selects the correct patient medical record number.
• Maintains open communication with registration staff for unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.
• Uses appropriate tools to communicate with Patient Access and other facility departments as needed.
• Receives, maintains, and indexes physician orders per facility standards and guidelines.
• Collaborates with internal and external interdisciplinary teams to ensure excellent customer service.
• Attends in-service education and completes all required training annually.

General Responsibilities

Performs other duties as assigned.

Minimum Qualifications (Level 1):

• Education Requirements: High School Diploma or GED required.
• Experience Requirements: 1 or more years of customer service experience required. Radiology or physician office scheduling experience preferred.
• License/Certification/Registration Requirements: None Required.

Minimum Qualifications (Level 2):

• Education Requirements: High School Diploma or GED required .
• Experience Requirements: 3 or more years of scheduling in healthcare setting or patient access experience required
• License/Certification/Registration Requirements: Certified Revenue Cycle Representative (CRCR) issued by the Healthcare Financial Management Association (HFMA) or Certified Healthcare Financial Professional (CHFP) issued by HFMA required within 180 days of hire.

Minimum Qualifications (Level 3):

• Education Requirements: Associate's Degree required.
• Experience Requirements: 5 or more years of scheduling experience required.
• License/Certification/Registration Requirements: Certified Revenue Cycle Representative (CRCR) issued by the Healthcare Financial Management Association (HFMA), or Certified Healthcare Financial Professional (CHFP) issued by HFMA required within 180 days of hire.

Knowledge/Skills/Abilities Requirements

• Communicates clearly and concisely, verbally and in writing.
• Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Works effectively with employees, patients, and external partners.
• Demonstrates proficiency in required PC applications.
• Understands and adheres to organizational policies, procedures, and systems.
• Performs accurate mathematical calculations, reconciles figures, and demonstrates correct grammar, spelling, and transcription.

OU Health is an equal opportunity employer.

• We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.

We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.