AdTech Support - Senior Manager - CVS Media Exchange

Hispanic Alliance for Career Enhancement; Woonsocket (RI); Hybrid; USD 82,000 - 200,000; Full time

Job summary

An established industry player is seeking a Senior Ad Tech Support Manager to enhance client success within their innovative ad solutions. This role offers the opportunity to collaborate with diverse teams, manage client onboarding, and optimize workflows in a dynamic environment. Ideal candidates will have extensive digital media experience and a knack for problem-solving. Join a forward-thinking organization that values your contributions and offers comprehensive benefits, including flexible schedules and tuition assistance. This is your chance to make a significant impact in the evolving landscape of ad technology.

Benefits

Medical Benefits

401(k) Plan

Stock Purchase Plans

Wellness Programs

Paid Time Off

Flexible Schedules

Family Leave

Tuition Assistance

Qualifications

• 5+ years of digital media experience required.
• 3+ years in ad operations or project management preferred.

Responsibilities

• Partner with stakeholders on client onboarding and troubleshooting.
• Manage setup issues and maintain SOPs and FAQs.
• Oversee self-service support operations.

Skills

Digital Media Experience

Ad Operations

Project Management

Communication Skills

Problem-Solving Skills

Analytical Skills

Client Support Experience

Education

Bachelor's Degree

High School Diploma + 4 Years Relevant Experience

Tools

Microsoft Office

Ticketing Systems

DSPs (Trade Desk preferred)

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

CVS Media Exchange is hiring a Senior Ad Tech Support Manager. This role will report to the Lead Director, Ad Tech Operations.

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS's in-store and online data, extensive reach, and provide measurable results for our clients. With flexible pricing and buying models, including self-service options, these solutions help build brand awareness, engage CVS consumers, and convert them into shoppers.

The Senior Ad Tech Support Manager will be responsible for developing our client support program for CMX self-service offerings, focusing on client success, compliance, and proactive resolution of activation issues. This individual will collaborate closely with Product, Account Management, Ad Policy, and third-party vendors to ensure smooth onboarding and timely resolution of client escalations. The ideal candidate will be driven, client-focused, detail-oriented, and thrive in a startup environment.

Responsibilities include but are not limited to:

1. Partner with internal and external stakeholders on client onboarding, SOPs, implementation, and L1 troubleshooting.
2. Manage queues and route issues related to setup, ad policy, and implementation inquiries.
3. Provide L1 troubleshooting for technical setup issues and escalate as needed.
4. Maintain and update SOPs and FAQs.
5. Develop and optimize process workflows for setup requirements and improve efficiency.
6. Participate in testing new ad products and features.
7. Oversee self-service support operations and identify improvement areas.
8. Assist with other ad tech projects across all CMX buying channels.

Location

This role is hybrid, requiring 3 days per week in one of our corporate hubs: Boston or Wellesley, MA; Woonsocket, RI; New York, NY; Blue Bell, PA; or Chicago, IL.

Required Qualifications:

• 5+ years of digital/online media experience
• 3+ years in ad operations, product operations, or project management

Preferred Qualifications:

• Retail media experience
• Experience managing ticketing systems
• Experience with DSPs (Trade Desk preferred), SSPs, or ad servers
• Strong communication skills
• Client solutions/support experience
• Ability to work in a fast-paced environment
• Detail-oriented with critical thinking and analytical skills
• Problem-solving and troubleshooting skills
• Proficient in Microsoft Office
• Effective time management
• Team player with entrepreneurial spirit

Education

Bachelor's degree or equivalent (HS Diploma + 4 years relevant experience).

Pay Range

$82,940 - $199,144.80, depending on experience, education, and location. This role is eligible for bonuses, incentives, and equity awards.

Benefits

We offer comprehensive benefits including medical, 401(k), stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit our benefits page.

The application deadline is 05/30/2025. Qualified applicants will be considered in accordance with applicable laws.