AdTech Support - Senior Manager - CVS Media Exchange

Hispanic Alliance for Career Enhancement; Wellesley (MA); Hybrid; USD 82,000 - 200,000; Full time

Job summary

An established industry player is seeking a Senior Ad Tech Support Manager to enhance client support for their innovative ad solutions. This role involves collaborating with various teams to ensure smooth onboarding and issue resolution while managing technical setups and escalations. The ideal candidate thrives in a dynamic environment and possesses strong analytical and troubleshooting skills. Join a company that values diversity and promotes an inclusive workplace, offering a range of benefits and opportunities for growth. If you're passionate about transforming the ad tech landscape, this is the perfect opportunity for you.

Benefits

Affordable Medical Plans

401(k) with Matching

Employee Stock Purchase Plan

No-Cost Wellness Programs

Flexible Work

Paid Time Off

Family Leave

Dependent Care

Tuition Assistance

Qualifications

• 5+ years of experience in digital/online media.
• Experience in ad operations or project management is essential.

Responsibilities

• Manage client onboarding and troubleshooting for ad tech.
• Oversee self-service support operations and improve efficiency.

Skills

Digital/Online Media Experience

Ad Operations

Project Management

Communication Skills

Troubleshooting Abilities

Analytical Skills

Detail-oriented

Time Management

Education

Bachelor's Degree

High School Diploma + 4 years relevant experience

Tools

DSPs (Trade Desk preferred)

Ticketing Systems

Microsoft Office Suite

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

CVS Media Exchange is hiring a Senior Ad Tech Support Manager. This role reports to the Lead Director, Ad Tech Operations.

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS's in-store and online data, extensive reach, and provide measurable results for our clients. With flexible pricing and buying models, including self-service options, these solutions help build brand awareness, engage CVS consumers, and convert them into shoppers.

The Senior Ad Tech Support Manager will develop our client support program for CMX self-service offerings, focusing on client success, compliance, and proactive issue resolution. This individual will collaborate closely with Product, Account Management, Ad Policy, and third-party vendors to ensure timely onboarding and escalation resolution. The ideal candidate is driven, client-focused, detail-oriented, and thrives in a startup environment.

Responsibilities include but are not limited to:

1. Partnering with internal and external stakeholders for client onboarding, SOPs, implementation, and troubleshooting.
2. Managing queues and routing issues related to setup, ad policy, and implementation.
3. Providing Level 1 troubleshooting for technical setup issues and managing escalations.
4. Maintaining and updating SOPs and FAQs.
5. Developing process workflows for setup requirements and improving efficiency.
6. Participating in testing new ad products and features.
7. Overseeing self-service support operations and identifying improvement areas.
8. Supporting other Ad Tech projects across CMX's product offerings.

Location

This role is hybrid, requiring 3 days/week in one of the following hubs: Boston or Wellesley, MA; Woonsocket, RI; New York, NY; Blue Bell, PA; or Chicago, IL.

Required Qualifications:

• 5+ years of digital/online media experience
• 3+ years in ad operations, product operations, or project management

Preferred Qualifications:

• Retail media experience is a plus
• Experience managing ticketing systems/queues
• Experience with DSPs (Trade Desk preferred), SSPs, or ad servers
• Strong communication skills
• Experience in client solutions/support
• Ability to thrive in a fast-paced environment
• Detail-oriented with critical thinking, analytical skills, and organization
• Strong troubleshooting abilities
• Proficient in Microsoft Office Suite
• Effective time management skills
• Team player with entrepreneurial spirit

Education:

Bachelor's degree or equivalent (HS Diploma + 4 years relevant experience).

Pay Range

Range: $82,940.00 - $199,144.80, depending on experience, education, and location. Includes potential bonuses, incentives, and equity awards.

Our people fuel our future. We value diversity and aim to foster an inclusive workplace where every colleague feels valued and they belong.

Benefits include:

• Affordable medical plans, 401(k) with matching, employee stock purchase plan
• No-cost wellness programs, counseling, financial coaching
• Flexible work, paid time off, family leave, dependent care, tuition assistance, and more

For more info, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 05/30/2025

Qualified applicants with arrest or conviction records will be considered in accordance with laws.