AdTech Support - Senior Manager - CVS Media Exchange

Hispanic Alliance for Career Enhancement; Boston (MA); Hybrid; USD 82,000 - 200,000; Full time

Job summary

An innovative health solutions company is seeking a Senior Ad Tech Support Manager to lead client support for their self-service offerings. This role involves collaborating with various teams to ensure smooth onboarding and effective issue resolution. The ideal candidate will thrive in a dynamic environment, bringing strong analytical and communication skills to drive client success. With a focus on efficiency and continuous improvement, you will play a key role in enhancing the ad tech experience for clients. Join a forward-thinking organization that values your contributions and offers comprehensive benefits.

Benefits

Health Plans

401(k)

Stock Purchase

Wellness Programs

Paid Time Off

Flexible Schedules

Family Leave

Tuition Assistance

Qualifications

• 5+ years in digital/online media with a focus on ad operations.
• Experience managing projects and client support in a fast-paced environment.

Responsibilities

• Collaborate with stakeholders for client onboarding and troubleshooting.
• Manage support operations and improve process workflows.

Skills

Digital/Online Media

Ad Operations

Project Management

Communication Skills

Analytical Skills

Troubleshooting Skills

Client Solutions/Support

Time Management

Education

Bachelor's Degree

High School Diploma + 4 years relevant experience

Tools

Ticketing Systems

DSPs (Trade Desk preferred)

Microsoft Office

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is more connected, convenient, and compassionate. We do all this with heart, each and every day.

CVS Media Exchange is hiring a Senior Ad Tech Support Manager, reporting to the Lead Director, Ad Tech Operations.

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our partners. Our full-funnel ad solutions leverage CVS's data and extensive reach to help build brand awareness, engage consumers, and convert shoppers, using flexible pricing models including self-service options.

The Senior Ad Tech Support Manager will develop our client support program for CMX's self-service offerings, focusing on client success, compliance, and proactive issue resolution. This role requires close collaboration with Product, Account Management, Ad Policy, and third-party vendors to ensure smooth onboarding and escalation management. The ideal candidate is driven, client-focused, detail-oriented, and thrives in a startup environment.

Responsibilities include but are not limited to:

1. Partnering with internal and external stakeholders on client onboarding, SOPs, implementation, and troubleshooting.
2. Managing queues and routing issues related to setup, ad policies, and implementation.
3. Providing L1 troubleshooting for technical setup issues and escalating as needed.
4. Maintaining and updating SOPs and FAQs.
5. Developing and refining process workflows to improve efficiency.
6. Participating in testing new ad products and features.
7. Managing self-service support operations and identifying areas for improvement.
8. Supporting other ad tech projects across CMX's product offerings.

Location: This role is hybrid, requiring 3 days/week in one of the following hubs: Boston/Wellesley, MA; Woonsocket, RI; New York, NY; Blue Bell, PA; or Chicago, IL.

Required Qualifications:

• 5+ years in digital/online media
• 3+ years in ad operations, product operations, or project management

Preferred Qualifications:

• Retail media experience
• Experience with ticketing systems
• Experience with DSPs (Trade Desk preferred), SSPs, or ad servers
• Strong communication skills
• Client solutions/support experience
• Ability to work in a fast-paced environment
• Detail-oriented with strong analytical and troubleshooting skills
• Proficient in Microsoft Office
• Effective time management
• Team player with entrepreneurial spirit

Education:

Bachelor's degree or equivalent (HS diploma + 4 years relevant experience).

Pay Range:

$82,940 - $199,144.80, based on experience, education, and location. This role may include bonuses, incentives, and equity awards.

Benefits:

Comprehensive benefits including health plans, 401(k), stock purchase, wellness programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit our benefits page.

Application deadline: 05/30/2025. Qualified applicants with records will be considered per applicable laws.