Ads Tech Solutions Consultant - Customer Support Expert

Google; Chicago (IL); On-site; USD 126,000 - 180,000; Full time

Job summary

Google's gTech Ads team is looking for a Technical Solutions Consultant to provide high-quality customer support across our ads products. You will manage troubleshooting tasks, translate complex concepts for non-technical audiences, and own end-to-end solutions for advertisers, agencies and partners.

Join a cross-functional global group that partners with Sales, Product and Engineering to deliver scalable tools and diagnostics, and to improve product adoption and ROI for customers.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3 years of experience in either system design or in one programming language (Java, C++, Python, etc.).
• 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.

Responsibilities

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
• Troubleshoot complex technical product issues. Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
• Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams.
• Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.

Skills

System design

Programming languages

Troubleshooting

Customer-facing

Education

Bachelor’s degree or equivalent practical experience

Tools

YouTube Ads

Display Ads

Job description

Google's gTech Ads team is looking for a Technical Solutions Consultant to provide high-quality customer support across our ads products. You will manage troubleshooting tasks, translate complex concepts for non-technical audiences, and own end-to-end solutions for advertisers, agencies and partners.

Join a cross-functional global group that partners with Sales, Product and Engineering to deliver scalable tools and diagnostics, and to improve product adoption and ROI for customers.