Ads NA Vendor Lead - Growth, Governance & Ops

We Love AI Jobs; San Francisco (CA); Hybrid; USD 215,000 - 263,000; Full time

Job summary

OpenAI is seeking a North America Vendor Lead to build and scale the outsourced operating model for Ads in North America and beyond. This hybrid, individual-contributor role collaborates with Sales, Revenue Operations, Finance, Product, Enablement, and external BPO leadership to deliver growth, forecast accuracy, and high-quality execution.

You will own governance structures, scorecards, and capacity plans while driving advertiser acquisition, activation, and retention.

Qualifications

• 5+ years in vendor operations, outsourced sales, or scaled revenue orgs.
• Experience in Ads, advertiser growth, or performance marketing.
• Strong analytical, operational, and cross-functional collaboration skills.

Responsibilities

• Build and scale BPO operating models, governance, and performance frameworks for Ads.
• Track revenue, advertiser growth, seller productivity, quality, and partner performance.
• Lead business reviews and executive governance with BPO partners and internal stakeholders.
• Develop scorecards, forecasts, inspection mechanisms, and escalation processes.
• Improve sales quality via QA frameworks, coaching, and performance analysis.
• Collaborate with Sales, Revenue Ops, Product, Enablement, Finance, and Programs on new products/assets.
• Create workforce and capacity plans aligned to demand and growth.
• Determine which segments/motions are handled by partners vs internal teams.
• Use AI and automation to improve execution, visibility, and seller productivity.

Skills

BPO and vendor ops

Sales & rev operations

Advertiser acquisition & retention

Forecasting & pipeline

Scorecards & quality programs

Workforce & capacity planning

AI & automation

Job description

OpenAI is seeking a North America Vendor Lead to build and scale the outsourced operating model for Ads in North America and beyond. This hybrid, individual-contributor role collaborates with Sales, Revenue Operations, Finance, Product, Enablement, and external BPO leadership to deliver growth, forecast accuracy, and high-quality execution.

You will own governance structures, scorecards, and capacity plans while driving advertiser acquisition, activation, and retention.