Adoption & Foster Coordinator

The Rome Group; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

CARE STL is seeking compassionate Adoption & Foster Coordinators to connect homeless pets with fosters and loving families. You’ll assist adopters, coordinate foster placements, and respond to inquiries in person, by phone, or by email.

This is a full-time role with weekend availability; training includes Fear Free Shelter Certification during onboarding and ongoing teamwork to support lifesaving efforts in the shelter.

Qualifications

• One year of customer service experience preferred.
• Ability to multitask in a busy shelter environment.
• Willingness to complete Fear Free Shelter Certification during onboarding.

Responsibilities

• Help adopters find the right pet for their family.
• Support foster families and coordinate placements.
• Respond to inquiries by phone, email, or in person.
• Arrange meet-and-greets between adopters and animals.
• Provide guidance to community members.
• Process adoptions and foster placements.
• Maintain animal records in the shelter database.
• Assist with daily animal care and enrichment.
• Work with teammates to support lifesaving efforts.
• Monitor shelter capacity and assist with daily reports.

Skills

Customer service

Communication

Team collaboration

Organization

Animal handling

Physical fitness

Weekend availability

Fear Free Certification

Education

High school diploma or equivalent

Job description

At CARE STL, every adoption and every foster home changes a life. We’re looking for a compassionate, organized, and people-oriented Adoption & Foster Coordinators to help connect homeless pets with fosters and loving families. If you enjoy customer service and thrive in a fast-paced environment – we’d love to meet you.

Full-time positions available, as well as part-time weekend positions.

What You’ll Do:

• Helping adopters find the right pet for their family
• Supporting foster families and coordinating foster placements
• Responding to adoption, foster, and lost pet inquiries by phone, email, and in person
• Facilitating meet-and-greets between adopters and animals
• Providing guidance and resources to community members
• Processing adoptions, foster placements, and other shelter services
• Maintaining accurate animal records in the shelter database
• Monitoring shelter capacity and assisting with daily reports
• Working alongside teammates to support lifesaving efforts throughout the shelter
• Assisting with daily animal care, including walking dogs, feeding animals, cleaning kennels, and providing enrichment

We’re Looking For Someone Who:

• Loves helping people
• Provides exceptional customer service with empathy and professionalism
• Communicates clearly in person, over the phone, and through email
• Enjoys working as part of a collaborative team
• Is organized and comfortable multitasking in a busy environment
• Can safely handle dogs and cats of various sizes and temperaments
• Is able to lift up to 50 pounds and remain active throughout the workday
• Is available to work weekends
• Is committed to learning and becoming Fear Free Shelter Certified during onboarding

Preferred Qualifications:

• High school diploma or equivalent
• One year of experience in a customer service environment is preferred