Adoption Coach

Oracle; United States; Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Oracle Health is seeking an Adoption Coach to provide at-the-elbow support to medical professionals during product implementations. You will deliver onsite one-on-one or round-based end-user support, helping users learn new functionality and navigate workflows.

This role requires weekly travel, flexible schedules including weekends and some night shifts, and a passion for delivering outstanding client experiences.

Formación

• Excellent communication and decision-making skills.
• Willingness to learn and adapt.
• Ability to work with technology and provide client-facing support.

Responsabilidades

• Provide onsite one-on-one support to medical professionals during product implementations.
• Assist with new product functionality navigation and workflow optimization.
• Resolve issues during client implementations.
• Travel weekly to client sites, including weekends and possible night shifts.
• Support clients in diverse settings, including international engagements.

Conocimientos

Communication

Decision making

Flexibility

Travel readiness

Descripción del empleo

As an Adoption Coach, you are responsible for providing at-the-elbow support (ATE) to clients during Oracle Health product implementations. You will provide onsite one-on-one or rounding end user support to medical professionals; assisting with new product functionality and navigation, workflow optimization, and issue resolution during client implementations. Your primary focus will be to increase new product adoption and ensure a smooth transition to the new system.

An Adoption Coach possesses excellent communication and decision-making skills, flexibility, and comfort with ambiguity. Adoption Coaches must have the ability to work comfortably with technology, possess strong customer service skills, and a willingness to learn and adapt in a fast-paced, ever-changing, client-facing environment. In addition, you will maintain a broad understanding of many Oracle Health product solutions by learning system functionality, workflow best practices and evaluating the best way to engage with each client.

This role requires weekly travel and fluid work schedules, inclusive of weekends and occasional night shifts, to support our clients during their critical implementation period. We are looking for road warriors, travel enthusiasts, and night owls to support our clients however needed. We have clients in small towns and big cities, from beaches to mountains, internationally, and everywhere in-between. Our clients care for their patients, 24/7/365 days a year, and we work side-by-side them to bring the latest technology to improve patient care. No matter the client size or location, we have the goal of achieving improved health outcomes and delivering an exceptional client experience.

Whether you have a background in consulting, healthcare, education, or are just looking to change up your career, if you want to make a direct impact on the healthcare industry as a trusted advisor to our clients, you have come to the right place!