Agentic Adoption Leader

Ll Oefentherapie; United States; On-site; USD 90,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Oracle Health's Customer Success organization seeks an Agentic Adoption Leader to drive adoption of Oracle Healthcare AI Agents across the U.S. and global markets.

You will own program strategy, coordinate cross-functional teams, and translate customer insights into scalable adoption playbooks. The role partners with Product, Consulting, Sales, and CS leadership to align roadmaps, measure value realization, and support renewals and expansions.

Qualifications

• 6+ years in program management, customer success, or product ops in tech.
• Experience with AI Agents and SaaS delivery is highly preferred.
• Proven track record leading cross-functional adoption programs.
• Strong understanding of the U.S. healthcare market and regulation desirable.

Responsibilities

• Lead the Oracle Healthcare AI Agents Adoption Program and strategy for healthcare customers.
• Own and drive cross-functional adoption initiatives with Product, Consulting, Sales, and CS.
• Leverage customer data and CSM feedback to improve adoption and satisfaction.
• Act as liaison between CS, Value Realization Analytics and Product teams.
• Drive engagement to ensure AI Agent integration and renewals.
• Pilot, measure, and scale adoption initiatives across product.
• Tailor adoption strategies to meet U.S. healthcare market requirements.
• Define and track KPIs and report progress to leadership.
• Design rollout of new AI Agents and process improvements across CS.
• Coordinate training and communications for internal and customer teams.
• Identify risks and lead mitigation with stakeholders.
• Partner with Product Managers to align priorities into executable initiatives.

Skills

Program Management

Customer Success

Product Operations

Adoption Programs

AI Agents

SaaS Delivery

Stakeholder Management

Healthcare Market Knowledge

Education

Bachelor’s degree

MBA or equivalent

Job description

• Job Category Business practice and Operations
• Posting Date 09/14/2026, 03:10 PM
• Job Type Regular Employee
• Does this position require a security clearance? No
• Years 3 to 5+ years
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English

Job Description

As anAgentic Adoption Leader at Oracle, you will lead complex, cross-functional adoption initiatives forOracle Healthcare AI Agentswithin theCustomer Success organization. This role operates with a high level of ownership and accountability and is responsible for defining program strategy, driving execution, and delivering measurable adoption plans and customer outcomes at scale.

You will serve as a strategic connector between Product Management, Consulting, Sales, and Customer Success Managers (CSMs), ensuring alignment from product readiness through post-sale adoption, expansion, and renewals. You will build the customer journey from onboarding through activation and beyond to set the customer up for success. You will also be accountable for building the adoption plans,key metrics with product and the Value Realization team, to measure successful adoption and value realization. Acting as the program owner, you will define and operationalize scalable adoption frameworks, strategic programs, processes, and playbooks that enable CSMs to communicate and drive customer adoption consistently across U.S. and global healthcare markets.

This role is accountable for analyzing customer adoption data, identifying systemic gaps, and translating insights into actionable programs that improve engagement and value realization. You will influence roadmap alignment, onboarding approaches, and enablement strategies by partnering closely with Product and Customer Success leadership.

The Agentic Adoption Leader directly impactscustomer satisfaction, renewal and expansion performance, and long-term revenue growthby scaling adoption across a growing portfolio of AI-powered healthcare solutions. This role plays a critical part in enabling the Customer Success organization to deliver repeatable, referenceable success and to support Oracle’s strategic objectives in healthcare AI.

This strategic position is critical to ensure Oracle customers achieve maximum value from their investments in AI Agents, driving customer satisfaction, renewals, and revenue growth.

About the business

The Customer Success management organization is intended to be a catalyst for maximizing the value of Oracle Health’s solutions. As such, success managers should help unlock the full potential of Oracle Health by focusing on business outcomes. Indeed, the Customer Success Managers play a key role in driving business outcomes across: (1) customer, (2) product, (3) consulting, and (4) sales.

CUSTOMER SUCCESS

We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, net retention (NDR), contract base growth (CBG), renewals on ATR, and referenceable logos.

PRODUCT SUCCESS

We demonstrate the art of the possible across Oracle Health’s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).

CONSULTING/IMPLEMENTOR SUCCESS

We work with consulting to ensure delivery and go-live success is the gateway to customer success.

GTM SUCCESS

We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle Health’s Account Management organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life.

Responsibilities

Key Responsibilities:

Lead theOracle Healthcare AI Agents Adoption Program and strategyfor both new and existing healthcare customers, driving adoption across pilot, testing, and post-sale phases.

Own and drivecross-functional adoption initiatives, partnering with Product, Consulting, Sales, and Customer Success to develop scalable programs, processes, and playbooks.

Leveragecustomer data, insights, and CSM feedbackto design targeted strategies that improve adoption, operational efficiency, and customer satisfaction.

Act as aprimary liaison between Customer Success, Value Realization Analytics and Product teams, ensuring a continuous feedback loop that informs product enhancements and adoption improvements.

Drive customer engagement to ensure high levels ofAI Agent integration and utilization, supporting renewals, expansions, and long-term value realization.

Pilot, measure, and scale initiatives that increaseproduct adoption, renewal rates, and customer satisfaction.

Tailor adoption strategies to meetU.S. healthcare market requirements, while supporting global adoption across diverse regions.

Define and trackKPIs, success metrics, and milestonesrelated to onboarding, adoption, and program effectiveness, report progress and insights to leadership.

Design and lead the rollout ofnew AI Agents, features, and process improvementsacross the Customer Success organization.

Coordinatetraining, enablement, and communicationsfor internal teams and customers to support successful adoption.

Proactively identifyrisks, dependencies, and blockers, and lead mitigation efforts through strong problem-solving and stakeholder communication.

Partner withProduct Managers and Customer Success leadershipto align on strategic priorities and translate them into executable, outcome-driven adoption initiatives.

Qualifications and Skills:

6+ years of experiencein Program Management, Customer Success, Product Operations, or Adoption-focused roles within a technology company; healthcare industry experience strongly preferred.

Experience with AI Agents and Models in SaaS delivery models is strongly preferred.

Proven track record ofleading cross-functional programs or initiativesthat drive customer adoption, engagement, and measurable business outcomes.

Strong knowledge of theU.S. healthcare market and regulatory environment is highly desirable.

Demonstrated ability todesign, implement, and scale adoption and engagement programsacross customer lifecycles.

Experience supporting or scalingAI-powered or SaaS solutionsis highly desirable.

Strong analytical and decision-making skills, with experience leveragingcustomer data, metrics, and KPIsto drive outcomes and inform strategy.

Excellent communication, collaboration, andstakeholder management skills, with the ability to influence and drive alignment across technical and non-technical teams.

Ability to managemultiple complex initiativesin a fast-paced, evolving environment.

Experience supportingglobal programsand adapting strategies for non-U.S. markets is a plus.

Bachelor’s degree required;MBA or equivalent experienceis a plus.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $90,100 to $209,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• 1. Medical, dental, and vision insurance, including expert medical opinion
• 2. Short term disability and long term disability
• 3. Life insurance and AD&D
• 4. Supplemental life insurance (Employee/Spouse/Child)
• 5. Health care and dependent care Flexible Spending Accounts
• 6. Pre-tax commuter and parking benefits
• 7. 401(k) Savings and Investment Plan with company match
• 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 9. 11 paid holidays
• 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• 11. Paid parental leave
• 12. Adoption assistance
• 13. Employee Stock Purchase Plan
• 14. Financial planning and group legal
• 15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

Required Skills

• AI Agents
• Adoption and Renewal
• Customer Success Management
• Executive Communication
• Onboarding Process
• Product Management
• Project Management
• User Adoption Strategy

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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