Adoption Coach

Oracle; Boise (ID); On-site; USD 54,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Paid holidays

Parental leave

Adoption assistance

Employee Stock Purchase Plan

Flexible Spending Accounts

Commuter benefits

Life insurance

Job summary

Oracle is seeking an Adoption Coach to provide on-site, end-user support during Health product implementations. You will facilitate adoption, optimize workflows, and ensure successful navigation of new features for medical professionals.

Travel weekly and work irregular hours to support client implementations; strong communication and customer-service skills are essential. US citizenship and security clearance eligibility required.

Qualifications

• Disclaimer: Certain US-based roles may require immunization/occupational health mandates or drug testing.
• Range and benefit information are location-specific to the stated locations.
• US: Hiring Range in USD from $53,700 to $104,900 per annum; may be eligible for bonus and equity.

Responsibilities

• Provide real-time, at-the-elbow support during Oracle Health product implementations.
• Assist end users with front-end configurations or customization to optimize workflows.
• Identify and surface process, workflow, and technical questions to project teams.
• Facilitate bi-directional feedback to improve communication and issue resolution.
• Provide adoption/utilization feedback to stakeholders and cultivate client relationships.
• Execute system adoption plans based on data and targeted outcomes.
• Complete assigned trainings and various product trainings as required.
• Note: role requires weekly travel and irregular hours including nights/weekends.

Skills

Adoption Management

Customer Service

Electronic Health Record

End User Training

Oracle Health - Implementation

Training Delivery

Education

Bachelor's degree or equivalent experience

Job description

• Does this position require a security clearance? No
• Years 0 to 2+ years
• Additional Info Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages English

Job Description

As an Adoption Coach, you are responsible for providing at-the-elbow support (ATE) to clients during Oracle Health product implementations. You will provide onsite one-on-one or rounding end user support to medical professionals; assisting with new product functionality and navigation, workflow optimization, and issue resolution during client implementations. Your primary focus will be to increase new product adoption and ensure a smooth transition to the new system.

An Adoption Coach possesses excellent communication and decision-making skills, flexibility, and comfort with ambiguity. Adoption Coaches must have the ability to work comfortably with technology, possess strong customer service skills, and a willingness to learn and adapt in a fast-paced, ever-changing, client-facing environment. In addition, you will maintain a broad understanding of many Oracle Health product solutions by learning system functionality, workflow best practices and evaluating the best way to engage with each client.

This role requires weekly travel and fluid work schedules, inclusive of weekends and occasional night shifts, to support our clients during their critical implementation period. We are looking for road warriors, travel enthusiasts, and night owls to support our clients however needed. We have clients in small towns and big cities, from beaches to mountains, internationally, and everywhere in-between. Our clients care for their patients, 24/7/365 days a year, and we work side-by-side them to bring the latest technology to improve patient care. No matter the client size or location, we have the goal of achieving improved health outcomes and delivering an exceptional client experience.

Whether you have a background in consulting, healthcare, education, or are just looking to change up your career, if you want to make a direct impact on the healthcare industry as a trusted advisor to our clients, you have come to the right place!

Responsibilities

Provide real-time, at the elbow, support to assist end users with new product functionality and navigation during Oracle Health product implementations

Assist end users with front-end solution configurations, or customization, to optimize workflows and system adoption

Identify and surface process, workflow, and technical questions to appropriate project team members or content owners

Facilitate bi-directional feedback between the project team and end users to improve efficiency of communication and issue resolution during implementations

Provide feedback to appropriate project and client stakeholders on system adoption and utilization

Cultivate client relationships to achieve adoption objectives

Execute system adoption and/or optimization plan for client based on utilization data and targeted outcomes

Complete assigned learnings and various product trainings, as assigned

Note - This role requires weekly travel and irregular work hours, inclusive of nights, weekend shifts, and holidays, if needed to support onsite client engagements

Basic Qualifications:

Bachelors degree or 4 years equivalent experience (Background in healthcare, sciences, information systems, education, or customer support preferred)

Availability to travel 100% (weekly)

Availability to work irregular or additional hours, as needed

Reside within 60 miles of major/international United States airport

Valid Driver License for car rentals

Valid Passport for international projects

Must be a US Citizen

Must have the ability to obtain and maintain a federal security clearance

Excellent communication and organization skills.

Proven ability to work and deliver results unsupervised

Qualifications

Disclaimer:Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $25.82 to $50.43 per hour; from: $53,700 to $104,900 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

Required Skills

• Adoption Management
• Customer Service
• Electronic Health Record (EHR)
• End User Training
• Oracle Health - Implementation Services
• Training Delivery

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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